11,964 tickets1-100

Re: what if the tag was cut off, but the item never worn ...

Bri Farrett · briananicole234@gmail.com · Gorgias #231570332

closed
Opened
20 Jul 2026, 17:41
Closed
20 Jul 2026, 17:52
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozechannel-chat

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  1. CUSTOMER2026-07-20 17:41:25· chat/gorgias_chat
    what if the tag was cut off, but the item never worn
  2. AI_AGENT2026-07-20 17:41:47· chat/api
    Hi, welcome to TRIANGL! If the return is for an exchange or refund, the item needs to be in original condition with the returns tag and hygiene seal still attached. If the tag has been cut off, it would not meet our standard return conditions, even if it has never been worn.
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