ORDER 2385444NA
I ordered the cheeky bottoms and received the full coverage ones if i could get the cheeky and send back the other that would be great pls get back asap
AGENT2026-07-20 22:23:13· email/helpdesk
Hi Madison,
Thank you for your message.
Please be advised that the MIMA - CHOC MINT style is not available with full-coverage bottoms. It is only offered in the following bottom styles:
Minimal Cheeky
Minimal Cheekiest
Side Tie Cheeky
Side Tie Cheekiest
We'd be happy to check this for you and determine what may have happened.
Could you please send us the following?
- A photo showing the label on the plastic packaging where the size and bikini name are written.
- A photo of the actual bikini bottom (front and back), laid flat and wrinkle-free.
Once we receive these photos, we'll review them and get back to you with the next steps as soon as possible.
Kindest,
Denise xx
AGENT2026-07-20 22:23:32· email/helpdeskINTERNAL
2385444NA dod July 16, 2026
AGENT2026-07-28 02:56:06· email/helpdesk
Dear Madison,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your reported concern on the bottoms you received and wanted to please remind you that we’re awaiting your response to proceed further.
We understand your concern regarding the bikini bottom you received. However, we would like to kindly clarify that it is not possible to receive a "normal cut" bottom for the MIMA - CHOC MINT style, as this design is only produced in two coverage options: CHEEKY and CHEEKIEST. We do not manufacture this style in a regular or full-coverage cut.
We'd be happy to check this for you and determine what may have happened.
Could you please send us the following?
- A photo showing the label on the plastic packaging where the size and bikini name are written.
- A photo of the actual bikini bottom (front and back), laid flat and wrinkle-free.
Once we receive these photos, we'll review them and get back to you with the next steps as soon as possible.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
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