Ashley Jackson · billyaj16@gmail.com · Gorgias #228712782
closed
Opened
1 Jul 2026, 15:04
Closed
1 Jul 2026, 15:06
Assignee
Jesselle - Orders
Order
2401138
or_undeliverableorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
AGENT2026-07-01 15:04:28· email/helpdeskINTERNAL
Created this ticket from Undeliverable Shipments BULK email:
---> https://triangl.gorgias.com/app/ticket/228701132
From: "Ashley Jackson"
Sent: Wednesday, July 1, 2026 10:33pm
To: "Orders"
Subject: Re: Your TRIANGL order is on the way!
I’ve contacted FEDEX and no one with help me. Also says it’s unavailable for pick up so I’m not sure what I can do to receive this package. Can you help me?
AGENT2026-07-01 15:06:40· email/helpdesk
Hi Ashley,
Thank you for your recent order.
Your parcel is at the FedEx location in RANCHO CORDOVA, CA. However, we've been informed that they attempted to complete the delivery twice to no avail. Please contact FedEx at 1.800.463.3339 or via https://www.fedex.com/en-us/customer-support.html to let them know your availability. You may use your tracking number 530814914040 as a reference.
Please do the above as soon as possible. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
Replies are sent through Open Doors, so they stay on the customer record.