Conversation with Customer #526016884

Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you'd like, and the team will get back to you quickly. The waiting time for a response in chat is about 2 minutes.

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to know that you have yet to receive an update regarding your request.

Can I have your order number and the email address used to create the order, please?

Thank you.

For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.

Our Returns Team unexpectedly received volumes of emails which caused a delay with their responses. We sincerely apologize for the delay. Rest assure though that your concern is prioritized.

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2345472NA | macylobel@gmail.com return ff-up "Hi, I need to return an item that doesn’t fit. I requested a refund through the portal and have yet to receive a confirmation. I have sent multiple emails as well and no response. The return window is only 14 days so I need an answer to be able to return and get a refund." RT: https://triangl.gorgias.com/app/ticket/224000694 https://triangl.gorgias.com/app/ticket/224222714

Hi Macy, Thank you for your message and for following up. You have been endorsed to us by our Customer Care Department, and we are happy to assist you with your refund request. We sincerely apologize for the delay in our response and appreciate your patience. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: BOBBI - KITT Terry Towelling Short :M (Send the shorts and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A7F1EB2930891 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2345472NA A7F1EB2930891