CUSTOMER2026-06-02 01:42:57· chat/gorgias_chat
For exchanging only bottoms do I need to return the triangl bag they came in
AI_AGENT2026-06-02 01:43:20· chat/api
Hi!
For exchanging just the bikini bottoms, you can return only the bottoms without needing to send back the Triangl bag. Please make sure the bottoms are in their original condition with the returns tag and hygiene seal attached. Also, include the Returns Card in the parcel.
You can use our Returns Portal for convenience: [https://triangl.com/a/returns](https://triangl.com/a/returns)
CUSTOMER2026-06-02 01:44:08· chat/gorgias_chat
How long do exchanges take
AI_AGENT2026-06-02 01:44:25· chat/api
Once your return or exchange reaches the warehouse, it typically takes 1–2 business days to process. After that, delivery of your exchange usually takes 3–5 business days, depending on your location. These are usual timelines, but some delays might occur.
If you'd like, I can connect you with a team member for an update on your specific exchange status.