CUSTOMER2026-06-14 18:37:56· chat/gorgias_chat
Hi I’m trying to return my order and no one has responded to my email
AI_AGENT2026-06-14 18:38:10· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with your return.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here so we can reach out to you directly. The waiting time for a response in chat is about 1 minute.
Is there anything else I can help you with?
AGENT2026-06-14 18:39:45· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-06-14 18:39:54· chat/gorgias_chat
Hi Kelly thanks for helping me!
AGENT2026-06-14 18:40:24· chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
Do you mind sending me the order number?
CUSTOMER2026-06-14 18:40:28· chat/gorgias_chat
I’ve been trying to initiate a return for order 1589045NA but no one has responded to my email
CUSTOMER2026-06-14 18:44:50· chat/gorgias_chat
Just making sure you’re still there?
AGENT2026-06-14 18:46:00· chat/helpdesk
Thanks for waiting
I see your email and it's on the que for our Returns Team. I will submit a follow up for this.
Do you wish to return 2 suits?
CUSTOMER2026-06-14 18:46:40· chat/gorgias_chat
Yes 2 suits please. I have to go out of town tomorrow so I would really need to return this today
AGENT2026-06-14 18:47:32· chat/helpdesk
Noted. I submitted a follow up request to the Returns Team.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
AGENT2026-06-14 18:48:23· chat/helpdeskINTERNAL
Hello, for refund ff up. Thanks
- related ticket https://triangl.gorgias.com/app/ticket/225918578
- 1589045NA - returning 2 suits
AGENT2026-06-14 18:48:34· chat/helpdesk
In the meantime, is there anything else that I can help you with?
CUSTOMER2026-06-14 18:48:41· chat/gorgias_chat
Is there a way for you to send me the return label? I can’t wait 24 hours as I will be out of town
AGENT2026-06-14 18:49:10· chat/helpdesk
I can understand how important it is for you to have this taken care of right away. Rest assured that the Returns Team can further assist you on this matter as we have a limited access in our end.
AGENT2026-06-14 18:50:53· chat/helpdesk
Please let me know if there’s anything else I can help with before closing the chat.
AGENT2026-06-14 18:53:39· chat/helpdesk
I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
AGENT2026-06-14 20:25:55· chat/helpdeskINTERNAL
handled in https://triangl.gorgias.com/app/ticket/225918578