Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address if you prefer to be contacted there. The expected wait time for a response in chat is about 1 minute.
Is there anything else I can help you with?
AGENT2026-06-15 22:57:54· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
AGENT2026-06-15 22:58:01· chat/helpdesk
I'm sorry to hear you have to return.
AGENT2026-06-15 22:58:24· chat/helpdesk
Please note that we do not offer free returns and do not provide return labels.
For exchanges, you only need to cover the shipping costs for returning the items to us, while we will take care of the shipping costs for sending out your exchange. You may use local postal services or any shipping company of your choice to return your items.
CUSTOMER2026-06-15 22:59:08· chat/gorgias_chat
Good afternoon! I started a return and it was approved - I was just wondering if I am supposed to have a return label?
AGENT2026-06-15 22:59:53· chat/helpdesk
Thanks for letting me know.
AGENT2026-06-15 23:00:48· chat/helpdesk
We do not provide a return label. But you can use any postal service you prefer. Just keep the postage receipt and send a copy to our Returns Team :)
CUSTOMER2026-06-15 23:01:07· chat/gorgias_chat
Thank you! I appreciate your help!
AGENT2026-06-15 23:01:48· chat/helpdesk
You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
Replies are sent through Open Doors, so they stay on the customer record.