30,691 tickets1-100

Conversation with Customer #528467123

Unknown 路 Gorgias #226285418

closed
Opened
15 Jun 2026, 22:57
Closed
15 Jun 2026, 23:01
Assignee
Unassigned
customer carereturns_follow-uptrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-15 22:57:14路 chat/gorgias_chat
    Return shipping label
  2. AI_AGENT2026-06-15 22:57:27路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address if you prefer to be contacted there. The expected wait time for a response in chat is about 1 minute. Is there anything else I can help you with?
  3. AGENT2026-06-15 22:57:54路 chat/helpdesk
    Hi! I鈥檓 Anna, and I鈥檒l be helping you from here.
  4. AGENT2026-06-15 22:58:01路 chat/helpdesk
    I'm sorry to hear you have to return.
  5. AGENT2026-06-15 22:58:24路 chat/helpdesk
    Please note that we do not offer free returns and do not provide return labels. For exchanges, you only need to cover the shipping costs for returning the items to us, while we will take care of the shipping costs for sending out your exchange. You may use local postal services or any shipping company of your choice to return your items.
  6. CUSTOMER2026-06-15 22:59:08路 chat/gorgias_chat
    Good afternoon! I started a return and it was approved - I was just wondering if I am supposed to have a return label?
  7. AGENT2026-06-15 22:59:53路 chat/helpdesk
    Thanks for letting me know.
  8. AGENT2026-06-15 23:00:48路 chat/helpdesk
    We do not provide a return label. But you can use any postal service you prefer. Just keep the postage receipt and send a copy to our Returns Team :)
  9. CUSTOMER2026-06-15 23:01:07路 chat/gorgias_chat
    Thank you! I appreciate your help!
  10. AGENT2026-06-15 23:01:48路 chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
Replies are sent through Open Doors, so they stay on the customer record.