CUSTOMER2026-06-19 20:13:48· chat/gorgias_chat
I am trying to exchange a top and haven’t gotten the email for the exchange
AI_AGENT2026-06-19 20:14:07· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
If you want, you can leave your email address here. The waiting time for a response in chat is around 1 minute.
AGENT2026-06-19 20:14:21· chat/helpdesk
Hi!
AGENT2026-06-19 20:14:28· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
AGENT2026-06-19 20:14:39· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your exchange request.
AGENT2026-06-19 20:14:50· chat/helpdesk
Can I have your full name, order number, and email address, please? Let me check this for you.
CUSTOMER2026-06-19 20:15:37· chat/gorgias_chat
Tahlia Feinman (last name might be Roth on the order) order number: #2363817NA email: tahliaf09@gmail.com
CUSTOMER2026-06-19 20:15:43· chat/gorgias_chat
Thanks so mich
AGENT2026-06-19 20:16:06· chat/helpdesk
Noted. How about your request ID number?
CUSTOMER2026-06-19 20:16:22· chat/gorgias_chat
Where would I find that
AGENT2026-06-19 20:16:52· chat/helpdesk
Via email, Tahlia.
AGENT2026-06-19 20:17:15· chat/helpdesk
How did you submit an exchange request? Through our website or via email?
CUSTOMER2026-06-19 20:17:39· chat/gorgias_chat
Website
CUSTOMER2026-06-19 20:17:48· chat/gorgias_chat
It didn’t give me any number it said it would email me it but it hasnt
AGENT2026-06-19 20:18:22· chat/helpdesk
Did you receive any notification when you submitted the request?
CUSTOMER2026-06-19 20:18:27· chat/gorgias_chat
No
CUSTOMER2026-06-19 20:19:02· chat/gorgias_chat
I put in the order number and all my info
AGENT2026-06-19 20:19:12· chat/helpdesk
Oh, I see.
AGENT2026-06-19 20:19:32· chat/helpdesk
I cannot seem to find any request from you, Tahlia.
CUSTOMER2026-06-19 20:19:54· chat/gorgias_chat
Can you do it manually for me? If not I can do the request again
AGENT2026-06-19 20:20:21· chat/helpdesk
Also, you should've received a confirmation email after you submitted the request. It looks like it didn't go through.
CUSTOMER2026-06-19 20:20:32· chat/gorgias_chat
Ok I’ll try it again thank you
AGENT2026-06-19 20:20:43· chat/helpdesk
No worries, let me endorse your concern to our Returns Team.
AGENT2026-06-19 20:20:56· chat/helpdesk
May I ask for the following information, please?
Style Name + Size/s Returning:
Style Name + Size/s you need for the exchange:
Reason for Request (i.e. fit, style, color)
AGENT2026-06-19 20:22:19· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-06-19 20:24:09· chat/gorgias_chat
Hi sorry, I just did it again
CUSTOMER2026-06-19 20:24:16· chat/gorgias_chat
Could you tell me if it went througu
CUSTOMER2026-06-19 20:24:43· chat/gorgias_chat
Mende vinca in hot pink I got it in a medium and am exchanging it for a large cause it was too small
AGENT2026-06-19 20:25:16· chat/helpdesk
Still not showing up on my end, Tahlia.
AGENT2026-06-19 20:25:30· chat/helpdesk
Did you receive any notification after you submitted the request?
CUSTOMER2026-06-19 20:25:35· chat/gorgias_chat
No
CUSTOMER2026-06-19 20:25:42· chat/gorgias_chat
Can you see the photo I just sent
AGENT2026-06-19 20:26:10· chat/helpdesk
Yes, you should complete the last step.
CUSTOMER2026-06-19 20:26:27· chat/gorgias_chat
How do I continue to the last step there’s no button to continue
AGENT2026-06-19 20:27:40· chat/helpdesk
Let me submit it for you.
CUSTOMER2026-06-19 20:27:47· chat/gorgias_chat
Thank you
AGENT2026-06-19 20:27:53· chat/helpdesk
To confirm, you only want to exchange the top from M to L?
CUSTOMER2026-06-19 20:27:59· chat/gorgias_chat
Yes
AGENT2026-06-19 20:28:00· chat/helpdesk
All good with the bottom?
CUSTOMER2026-06-19 20:28:04· chat/gorgias_chat
Yes
AGENT2026-06-19 20:29:40· chat/helpdesk
Okay.
CUSTOMER2026-06-19 20:30:54· chat/gorgias_chat
I just got the email
AGENT2026-06-19 20:31:12· chat/helpdesk
I have submitted the request for you. Please expect an email with your request ID number and another email within 48 hours for the status of your exchange request.
CUSTOMER2026-06-19 20:31:21· chat/gorgias_chat
Thank you so much
AGENT2026-06-19 20:32:09· chat/helpdesk
You're welcome! Is there anything else I might be able to help you with today? :)
CUSTOMER2026-06-19 20:32:18· chat/gorgias_chat
No that’s it, thanks!
AGENT2026-06-19 20:32:35· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Tahlia! :) xx
CUSTOMER2026-06-21 21:21:48· chat/gorgias_chat
I am trying to exchange a bikini top and I haven’t gotten the confirmation email yet and it’s been 2 days
AGENT2026-06-21 21:26:21· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
AGENT2026-06-21 21:27:04· chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
Do you mind sending me the order number?
AGENT2026-06-21 21:30:49· chat/helpdesk
Checking up on how things are going.
AGENT2026-06-21 21:32:34· chat/helpdesk
I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx