Conversation with Emma Godard

We’re handing you over to our support team now. They’ll be with you shortly.

Hi there! I’m Janis, and I’ll be helping you from here.

I'm sorry to hear that you haven't received an update yet. I will endorse and make a follow up on this matter with our Returns Team. May I know the order number, return request # (if requested through the website) and your email address, please?

I'm sorry, I just want to check up on you. Still online?

Thanks for the details. For refund, you need to return the set (top, bottom and bag). No worries, I have forwarded this concern to our Returns Team for a follow up and you should expect an update from them and this might be from this point up to 24 - 48 hours.

If you are exchanging either the top or bottom, you only need to return the piece/s you wish to exchange. If refunding: the full set must be returned.

From the time that the Returns Team has confirmed that we already received the items back, your refund will be processed right away. The money will reflect back to the method of payment you used when you placed your order and that will depend on the bank. The request will be processed within 5-7 business days and the funds should be available on your account 1-2 business days after it has been processed completely.

You are very much welcome!:) Would there be anything else that I can help you with for today?

I will note on this. Please wait for their email for the instructions. Is there anything else I can help you with today?

Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx

Hi Returns, For ff up cx - How I am sure that my refund request is validated ? Reference : 375713 Order : #2351994NA E-mail adresse : emmagdrd@gmail.com I would like to return the bottom only Or should I return everything and order it again with the correct size ? But the top is already at my size Alright, I will ask for a refund and do another complete order next time then How long is gonna take to have the money back ? I just changed my request to return the full set then, but still waiting for the confirmation email Thanks.

Dear Emma, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - POMEGRANATE Pink Triangle Bikini Top M and Bottom XS / Standard / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2351994NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

REFUND #2351994NA 2351994NARF