CUSTOMER2026-06-28 23:41:23· chat/gorgias_chat
hey
AI_AGENT2026-06-28 23:41:31· chat/api
Hi, welcome to TRIANGL!
CUSTOMER2026-06-28 23:41:43· chat/gorgias_chat
can i speak to a agent?
AI_AGENT2026-06-28 23:41:57· chat/api
Hi, welcome to TRIANGL! Thanks for your message. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can also leave your email address in this chat so we can contact you. Expected waiting time for a response in chat is 1 min.
AGENT2026-06-28 23:42:14· chat/helpdesk
Hi!
CUSTOMER2026-06-28 23:42:26· chat/gorgias_chat
hey :)
AGENT2026-06-28 23:43:16· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-06-28 23:44:33· chat/gorgias_chat
I just received my order, and i’ve been ordering from you for years and have around 6 bikinis in the same size. and i just received 2 bikinis and unfortunately the sizing is noticeably different. The new swimsuit is larger than all of my previous ones in the same size, so it seems the sizing has changed.
AGENT2026-06-28 23:44:35· chat/helpdesk
How can I help you?
CUSTOMER2026-06-28 23:45:02· chat/gorgias_chat
I was a bit disappointed because international shipping to Israel is quite expensive, and now I’ll also have to cover the return shipping as well as shipping again for the replacement in the correct size. Since I ordered the same size I’ve always worn from your brand, I wasn’t expecting this.
AGENT2026-06-28 23:46:32· chat/helpdesk
I'm sorry to hear this. I completely understand how upsetting it is.
AGENT2026-06-28 23:46:38· chat/helpdesk
Kindly note that for exchanges, you will only need to pay for the cost of shipping the items back to us while we cover the cost of sending your exchange to you.
CUSTOMER2026-06-28 23:48:19· chat/gorgias_chat
thank you!! that’s good to hear , and in what stage will it be possible to send the exchange? only when it arrive to you’re warehouse of before?
AGENT2026-06-28 23:49:48· chat/helpdesk
We will send the new item once we receive the item from you.
AGENT2026-06-28 23:49:54· chat/helpdesk
We have a great 14 days returns policy, you may check all the details here: https://triangl.com/a/returns
CUSTOMER2026-06-28 23:49:59· chat/gorgias_chat
and just to make sure can you confirm that the vinka bikini has changed throughout the years? that the L top is now bigger than what it was?
AGENT2026-06-28 23:50:40· chat/helpdesk
Yes, our L top in the Vinca style is bigger than our old sizing.
CUSTOMER2026-06-28 23:52:18· chat/gorgias_chat
ahh well it could take quite a while for you to recieve it is there no way for me to purchase a new one and for you to cover the shipping cost even if i send you a confirmation of me sending the items back?
CUSTOMER2026-06-28 23:52:57· chat/gorgias_chat
and are the bottoms also bigger? because they also seemed different
AGENT2026-06-28 23:53:14· chat/helpdesk
I'm afraid we don't have that option, but I can forward it to our Returns Team for further checking. No guarantees though. Shall we proceed?
AGENT2026-06-28 23:53:25· chat/helpdesk
Yes, we also updated our bottom sizing.
CUSTOMER2026-06-28 23:53:37· chat/gorgias_chat
yes please if appropriate that a lot
AGENT2026-06-28 23:53:44· chat/helpdesk
Can I have your full name, order number, and email address, please?
CUSTOMER2026-06-28 23:54:01· chat/gorgias_chat
so would you recommend me to go a size down in each of them?
CUSTOMER2026-06-28 23:54:09· chat/gorgias_chat
michelle robin
CUSTOMER2026-06-28 23:54:40· chat/gorgias_chat
order number -9604975774
CUSTOMER2026-06-28 23:55:01· chat/gorgias_chat
michellerobin27@gmail.com
AGENT2026-06-28 23:55:06· chat/helpdesk
Let me help you with sizing. What’s your usual size for a non push up bra and your general bottom size, please?
AGENT2026-06-28 23:55:20· chat/helpdesk
Also, order number is alphanumeric with NA at the end.
CUSTOMER2026-06-28 23:55:24· chat/gorgias_chat
32C
CUSTOMER2026-06-28 23:55:56· chat/gorgias_chat
bottom size 34 low waist and 32 high waist
CUSTOMER2026-06-28 23:56:38· chat/gorgias_chat
but i usually used to go for a size s in all the 6 triangl bikinis i already have
AGENT2026-06-28 23:57:00· chat/helpdesk
What other bra sizes can you fit in for a normal/non push up bra? Can you also fit into 34B or 34C?
CUSTOMER2026-06-28 23:57:13· chat/gorgias_chat
i also go for size L for the top and S for the bottom but this time it has changed
AGENT2026-06-28 23:57:44· chat/helpdesk
Noted.
CUSTOMER2026-06-28 23:58:39· chat/gorgias_chat
34 b would fit better than 34 c bit b usually would be on the smaller size
AGENT2026-06-28 23:59:05· chat/helpdesk
How about your usual top size in clothing?
CUSTOMER2026-06-28 23:59:21· chat/gorgias_chat
would you say the sizes have changed in a full size of half a size?
CUSTOMER2026-06-28 23:59:37· chat/gorgias_chat
i’m xs
CUSTOMER2026-06-28 23:59:43· chat/gorgias_chat
even xxs
AGENT2026-06-29 00:00:17· chat/helpdesk
More on a full size.
AGENT2026-06-29 00:00:27· chat/helpdesk
Can you double check your order number, please?
CUSTOMER2026-06-29 00:00:37· chat/gorgias_chat
so i think id just go a size down each
CUSTOMER2026-06-29 00:00:39· chat/gorgias_chat
yes
CUSTOMER2026-06-29 00:01:10· chat/gorgias_chat
sorry i send you the tracking number by accident
CUSTOMER2026-06-29 00:01:15· chat/gorgias_chat
2370530NA
AGENT2026-06-29 00:01:20· chat/helpdesk
No worries.
CUSTOMER2026-06-29 00:01:21· chat/gorgias_chat
this is the order number r
AGENT2026-06-29 00:01:41· chat/helpdesk
How's the fit of the M top and S bottom in your recent order?
CUSTOMER2026-06-29 00:02:42· chat/gorgias_chat
it was abit big
CUSTOMER2026-06-29 00:03:09· chat/gorgias_chat
i just checked and all my old one are size M but fit perfectly
CUSTOMER2026-06-29 00:03:20· chat/gorgias_chat
just the recent order is big
AGENT2026-06-29 00:03:31· chat/helpdesk
Was it uncomfortable even after adjusting the straps?
CUSTOMER2026-06-29 00:04:02· chat/gorgias_chat
yes i had a lot of loose material
AGENT2026-06-29 00:04:22· chat/helpdesk
Noted. For me to better guide you with sizing, I will need your exact measurements. Do you have a cloth measuring tape handy?
CUSTOMER2026-06-29 00:05:42· chat/gorgias_chat
not at the moment but i think im ok with the sizing
CUSTOMER2026-06-29 00:05:46· chat/gorgias_chat
i will size down
CUSTOMER2026-06-29 00:05:54· chat/gorgias_chat
i just wanted to know about the shipping
AGENT2026-06-29 00:06:07· chat/helpdesk
Oh, okay.
CUSTOMER2026-06-29 00:06:15· chat/gorgias_chat
thank you so much
AGENT2026-06-29 00:06:27· chat/helpdesk
Kindly note that there's not much change in XXS-S top in the Vinca style.
AGENT2026-06-29 00:06:47· chat/helpdesk
So if your usual size is M and you want to size down to S, it may not give you enough coverage.
CUSTOMER2026-06-29 00:07:40· chat/gorgias_chat
ok noted i’ll do some research and decide tomorrow then in the meantime just making sure if i should expect a response about the shipping?
CUSTOMER2026-06-29 00:08:21· chat/gorgias_chat
if it’ll be possible to cover only the shipping cost and i’ll pay again for the new item until the other ones will arrive to the warehouse?
AGENT2026-06-29 00:09:21· chat/helpdesk
Okay.
AGENT2026-06-29 00:09:37· chat/helpdesk
I'll forward this to our Returns Team. Kindly wait for an update via email within 48 hours.
CUSTOMER2026-06-29 00:09:50· chat/gorgias_chat
thank you so much!!
CUSTOMER2026-06-29 00:09:55· chat/gorgias_chat
for you’re help
CUSTOMER2026-06-29 00:10:12· chat/gorgias_chat
appreciate it xx
AGENT2026-06-29 00:10:22· chat/helpdesk
You're welcome! Is there anything else I might be able to help you with today? :)
CUSTOMER2026-06-29 00:10:27· chat/gorgias_chat
no thanks
AGENT2026-06-29 00:11:16· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
AGENT2026-06-29 00:16:10· chat/helpdeskINTERNAL
#2370530NA Hi Returns, for your assistance, please. Thank you. xx
michelle robin michellerobin27@gmail.com / Requesting a free shipping code to repurchase the correct size / "I just received my order, and i’ve been ordering from you for years and have around 6 bikinis in the same size. and i just received 2 bikinis and unfortunately the sizing is noticeably different. The new swimsuit is larger than all of my previous ones in the same size, so it seems the sizing has changed. it could take quite a while for you to recieve it. is there no way for me to purchase a new one and for you to cover the shipping cost even if i send you a confirmation of me sending the items back?"
CUSTOMER2026-06-30 20:33:20· chat/gorgias_chat
hey
CUSTOMER2026-06-30 20:34:07· chat/gorgias_chat
i wanted to make a return tomorrow and go to the post office i send a return request but do i have to wait for it to be approved before sending it back?
CUSTOMER2026-06-30 20:35:35· chat/gorgias_chat
hi can i speak to an agent?🩷
AGENT2026-07-01 01:54:52· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/228588425#