30,691 tickets1-100

Conversation with Customer #531547099

Unknown 路 Gorgias #228248446

closed
Opened
28 Jun 2026, 23:41
Closed
1 Jul 2026, 01:54
Assignee
Joan C. - Returns Team
retreturnstrianglai_answeredai_handoverai_next_genai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-28 23:41:23路 chat/gorgias_chat
    hey
  2. AI_AGENT2026-06-28 23:41:31路 chat/api
    Hi, welcome to TRIANGL!
  3. CUSTOMER2026-06-28 23:41:43路 chat/gorgias_chat
    can i speak to a agent?
  4. AI_AGENT2026-06-28 23:41:57路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address in this chat so we can contact you. Expected waiting time for a response in chat is 1 min.
  5. AGENT2026-06-28 23:42:14路 chat/helpdesk
    Hi!
  6. CUSTOMER2026-06-28 23:42:26路 chat/gorgias_chat
    hey :)
  7. AGENT2026-06-28 23:43:16路 chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  8. CUSTOMER2026-06-28 23:44:33路 chat/gorgias_chat
    I just received my order, and i鈥檝e been ordering from you for years and have around 6 bikinis in the same size. and i just received 2 bikinis and unfortunately the sizing is noticeably different. The new swimsuit is larger than all of my previous ones in the same size, so it seems the sizing has changed.
  9. AGENT2026-06-28 23:44:35路 chat/helpdesk
    How can I help you?
  10. CUSTOMER2026-06-28 23:45:02路 chat/gorgias_chat
    I was a bit disappointed because international shipping to Israel is quite expensive, and now I鈥檒l also have to cover the return shipping as well as shipping again for the replacement in the correct size. Since I ordered the same size I鈥檝e always worn from your brand, I wasn鈥檛 expecting this.
  11. AGENT2026-06-28 23:46:32路 chat/helpdesk
    I'm sorry to hear this. I completely understand how upsetting it is.
  12. AGENT2026-06-28 23:46:38路 chat/helpdesk
    Kindly note that for exchanges, you will only need to pay for the cost of shipping the items back to us while we cover the cost of sending your exchange to you.
  13. CUSTOMER2026-06-28 23:48:19路 chat/gorgias_chat
    thank you!! that鈥檚 good to hear , and in what stage will it be possible to send the exchange? only when it arrive to you鈥檙e warehouse of before?
  14. AGENT2026-06-28 23:49:48路 chat/helpdesk
    We will send the new item once we receive the item from you.
  15. AGENT2026-06-28 23:49:54路 chat/helpdesk
    We have a great 14 days returns policy, you may check all the details here: https://triangl.com/a/returns
  16. CUSTOMER2026-06-28 23:49:59路 chat/gorgias_chat
    and just to make sure can you confirm that the vinka bikini has changed throughout the years? that the L top is now bigger than what it was?
  17. AGENT2026-06-28 23:50:40路 chat/helpdesk
    Yes, our L top in the Vinca style is bigger than our old sizing.
  18. CUSTOMER2026-06-28 23:52:18路 chat/gorgias_chat
    ahh well it could take quite a while for you to recieve it is there no way for me to purchase a new one and for you to cover the shipping cost even if i send you a confirmation of me sending the items back?
  19. CUSTOMER2026-06-28 23:52:57路 chat/gorgias_chat
    and are the bottoms also bigger? because they also seemed different
  20. AGENT2026-06-28 23:53:14路 chat/helpdesk
    I'm afraid we don't have that option, but I can forward it to our Returns Team for further checking. No guarantees though. Shall we proceed?
  21. AGENT2026-06-28 23:53:25路 chat/helpdesk
    Yes, we also updated our bottom sizing.
  22. CUSTOMER2026-06-28 23:53:37路 chat/gorgias_chat
    yes please if appropriate that a lot
  23. AGENT2026-06-28 23:53:44路 chat/helpdesk
    Can I have your full name, order number, and email address, please?
  24. CUSTOMER2026-06-28 23:54:01路 chat/gorgias_chat
    so would you recommend me to go a size down in each of them?
  25. CUSTOMER2026-06-28 23:54:09路 chat/gorgias_chat
    michelle robin
  26. CUSTOMER2026-06-28 23:54:40路 chat/gorgias_chat
    order number -9604975774
  27. CUSTOMER2026-06-28 23:55:01路 chat/gorgias_chat
    michellerobin27@gmail.com
  28. AGENT2026-06-28 23:55:06路 chat/helpdesk
    Let me help you with sizing. What鈥檚 your usual size for a non push up bra and your general bottom size, please?
  29. AGENT2026-06-28 23:55:20路 chat/helpdesk
    Also, order number is alphanumeric with NA at the end.
  30. CUSTOMER2026-06-28 23:55:24路 chat/gorgias_chat
    32C
  31. CUSTOMER2026-06-28 23:55:56路 chat/gorgias_chat
    bottom size 34 low waist and 32 high waist
  32. CUSTOMER2026-06-28 23:56:38路 chat/gorgias_chat
    but i usually used to go for a size s in all the 6 triangl bikinis i already have
  33. AGENT2026-06-28 23:57:00路 chat/helpdesk
    What other bra sizes can you fit in for a normal/non push up bra? Can you also fit into 34B or 34C?
  34. CUSTOMER2026-06-28 23:57:13路 chat/gorgias_chat
    i also go for size L for the top and S for the bottom but this time it has changed
  35. AGENT2026-06-28 23:57:44路 chat/helpdesk
    Noted.
  36. CUSTOMER2026-06-28 23:58:39路 chat/gorgias_chat
    34 b would fit better than 34 c bit b usually would be on the smaller size
  37. AGENT2026-06-28 23:59:05路 chat/helpdesk
    How about your usual top size in clothing?
  38. CUSTOMER2026-06-28 23:59:21路 chat/gorgias_chat
    would you say the sizes have changed in a full size of half a size?
  39. CUSTOMER2026-06-28 23:59:37路 chat/gorgias_chat
    i鈥檓 xs
  40. CUSTOMER2026-06-28 23:59:43路 chat/gorgias_chat
    even xxs
  41. AGENT2026-06-29 00:00:17路 chat/helpdesk
    More on a full size.
  42. AGENT2026-06-29 00:00:27路 chat/helpdesk
    Can you double check your order number, please?
  43. CUSTOMER2026-06-29 00:00:37路 chat/gorgias_chat
    so i think id just go a size down each
  44. CUSTOMER2026-06-29 00:00:39路 chat/gorgias_chat
    yes
  45. CUSTOMER2026-06-29 00:01:10路 chat/gorgias_chat
    sorry i send you the tracking number by accident
  46. CUSTOMER2026-06-29 00:01:15路 chat/gorgias_chat
    2370530NA
  47. AGENT2026-06-29 00:01:20路 chat/helpdesk
    No worries.
  48. CUSTOMER2026-06-29 00:01:21路 chat/gorgias_chat
    this is the order number r
  49. AGENT2026-06-29 00:01:41路 chat/helpdesk
    How's the fit of the M top and S bottom in your recent order?
  50. CUSTOMER2026-06-29 00:02:42路 chat/gorgias_chat
    it was abit big
  51. CUSTOMER2026-06-29 00:03:09路 chat/gorgias_chat
    i just checked and all my old one are size M but fit perfectly
  52. CUSTOMER2026-06-29 00:03:20路 chat/gorgias_chat
    just the recent order is big
  53. AGENT2026-06-29 00:03:31路 chat/helpdesk
    Was it uncomfortable even after adjusting the straps?
  54. CUSTOMER2026-06-29 00:04:02路 chat/gorgias_chat
    yes i had a lot of loose material
  55. AGENT2026-06-29 00:04:22路 chat/helpdesk
    Noted. For me to better guide you with sizing, I will need your exact measurements. Do you have a cloth measuring tape handy?
  56. CUSTOMER2026-06-29 00:05:42路 chat/gorgias_chat
    not at the moment but i think im ok with the sizing
  57. CUSTOMER2026-06-29 00:05:46路 chat/gorgias_chat
    i will size down
  58. CUSTOMER2026-06-29 00:05:54路 chat/gorgias_chat
    i just wanted to know about the shipping
  59. AGENT2026-06-29 00:06:07路 chat/helpdesk
    Oh, okay.
  60. CUSTOMER2026-06-29 00:06:15路 chat/gorgias_chat
    thank you so much
  61. AGENT2026-06-29 00:06:27路 chat/helpdesk
    Kindly note that there's not much change in XXS-S top in the Vinca style.
  62. AGENT2026-06-29 00:06:47路 chat/helpdesk
    So if your usual size is M and you want to size down to S, it may not give you enough coverage.
  63. CUSTOMER2026-06-29 00:07:40路 chat/gorgias_chat
    ok noted i鈥檒l do some research and decide tomorrow then in the meantime just making sure if i should expect a response about the shipping?
  64. CUSTOMER2026-06-29 00:08:21路 chat/gorgias_chat
    if it鈥檒l be possible to cover only the shipping cost and i鈥檒l pay again for the new item until the other ones will arrive to the warehouse?
  65. AGENT2026-06-29 00:09:21路 chat/helpdesk
    Okay.
  66. AGENT2026-06-29 00:09:37路 chat/helpdesk
    I'll forward this to our Returns Team. Kindly wait for an update via email within 48 hours.
  67. CUSTOMER2026-06-29 00:09:50路 chat/gorgias_chat
    thank you so much!!
  68. CUSTOMER2026-06-29 00:09:55路 chat/gorgias_chat
    for you鈥檙e help
  69. CUSTOMER2026-06-29 00:10:12路 chat/gorgias_chat
    appreciate it xx
  70. AGENT2026-06-29 00:10:22路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  71. CUSTOMER2026-06-29 00:10:27路 chat/gorgias_chat
    no thanks
  72. AGENT2026-06-29 00:11:16路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
  73. AGENT2026-06-29 00:16:10路 chat/helpdeskINTERNAL
    #2370530NA Hi Returns, for your assistance, please. Thank you. xx michelle robin michellerobin27@gmail.com / Requesting a free shipping code to repurchase the correct size / "I just received my order, and i鈥檝e been ordering from you for years and have around 6 bikinis in the same size. and i just received 2 bikinis and unfortunately the sizing is noticeably different. The new swimsuit is larger than all of my previous ones in the same size, so it seems the sizing has changed. it could take quite a while for you to recieve it. is there no way for me to purchase a new one and for you to cover the shipping cost even if i send you a confirmation of me sending the items back?"
  74. CUSTOMER2026-06-30 20:33:20路 chat/gorgias_chat
    hey
  75. CUSTOMER2026-06-30 20:34:07路 chat/gorgias_chat
    i wanted to make a return tomorrow and go to the post office i send a return request but do i have to wait for it to be approved before sending it back?
  76. CUSTOMER2026-06-30 20:35:35路 chat/gorgias_chat
    hi can i speak to an agent?馃┓
  77. AGENT2026-07-01 01:54:52路 chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/228588425#
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