Conversation with Jennifer Lynne McMillin

Hi, welcome to TRIANGL! We don't provide prepaid return labels. You'll need to arrange and pay for your own return shipping. Please submit a return request through our Returns Portal to get an approved Return Authorization (RA) number. Once approved, you'll receive an email with return instructions. Here is the link to the Returns Portal for your convenience: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?

Once you submit a return request through the Returns Portal, the Returns Team manually reviews it and typically completes this within 2 business days. You'll receive an email with your approved RA number and full return instructions once your request is approved. Meanwhile, there's nothing you need to do. Here's the Returns Portal link again: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?

Has it been more than 3 business days since you submitted your return request? If so, I will escalate this to a team member to investigate and get back to you with an update. If it has been 2 business days or fewer, the Returns Team is still reviewing your request manually. You will receive an email with the RA number and return instructions once approved. For now, there's nothing you need to do. Here's the Returns Portal link again for reference: [https://triangl.com/a/returns](https://triangl.com/a/returns) Please let me know so I can assist accordingly.

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you prefer, you can leave your email address here. The waiting time for a response in chat is about 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to know that you have yet to receive an update regarding your request. Can I have your order number and the email address used to create the order, please?

Thank you for these details. For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.

Our Returns Team unexpectedly received volumes of emails which caused a delay with their responses. We sincerely apologize for the delay. Rest assure though that your concern is prioritized.

Thank you too for your understanding and patience.

Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2354240NA | lennyj16@yahoo.com return ff-up "It has been two business days and I haven't received an email with return instructions. Today is 14 days since delivery." RT: https://triangl.gorgias.com/app/ticket/227306422

RT https://triangl.gorgias.com/app/ticket/227306422