3,451 tickets1-100

Conversation with Julia Ramon

Julia Ramon · julia.ramon@icloud.com · Gorgias #227662935

closed
Opened
24 Jun 2026, 16:45
Closed
25 Jun 2026, 05:03
Assignee
Joan C. - Returns Team
Order
2359093
retreturns_follow-uptrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-24 16:45:56· chat/gorgias_chat
    Return
  2. AI_AGENT2026-06-24 16:46:27· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address to get updates while you wait. The response time in chat is about 1 minute.
  3. AGENT2026-06-24 16:47:55· chat/helpdesk
    Hi there! I’m Kelly, and I'll be helping you today. :)
  4. AGENT2026-06-24 16:48:11· chat/helpdesk
    How can I help?
  5. CUSTOMER2026-06-24 16:48:13· chat/gorgias_chat
    Thank you!
  6. CUSTOMER2026-06-24 16:48:32· chat/gorgias_chat
    I’ve emailed a couple times to get a return label for my order that I want refunded to my credit card
  7. CUSTOMER2026-06-24 16:48:42· chat/gorgias_chat
    It’s been several days now so I don’t want to miss the 14 day window
  8. CUSTOMER2026-06-24 16:48:59· chat/gorgias_chat
    Order #2359093NA
  9. AGENT2026-06-24 16:49:23· chat/helpdesk
    We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request.
  10. CUSTOMER2026-06-24 16:50:15· chat/gorgias_chat
    Thank you
  11. CUSTOMER2026-06-24 16:50:29· chat/gorgias_chat
    It’s been 12 days now since I received my order. How can I make sure I don’t miss the 14 day window?
  12. CUSTOMER2026-06-24 16:52:26· chat/gorgias_chat
    I’ve been emailing since last week so just want to make sure
  13. AGENT2026-06-24 16:52:35· chat/helpdesk
    I appreciate the patience. I submitted a follow up request to the Returns Team. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there. Please note that the delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
  14. AGENT2026-06-24 16:53:33· chat/helpdeskINTERNAL
    Hello, for ff up. Thanks - related tickets : https://triangl.gorgias.com/app/ticket/227457528 https://triangl.gorgias.com/app/ticket/227544207 - 2359093NA
  15. CUSTOMER2026-06-24 16:53:46· chat/gorgias_chat
    Thank you so much!
  16. AGENT2026-06-24 16:53:51· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  17. CUSTOMER2026-06-24 16:53:56· chat/gorgias_chat
    Am I on the follow up request?
  18. CUSTOMER2026-06-24 16:53:58· chat/gorgias_chat
    Thank you!
  19. AGENT2026-06-24 16:54:01· chat/helpdesk
    You're most welcome.
  20. AGENT2026-06-24 16:54:23· chat/helpdesk
    Yes, I have submitted a follow up request.
  21. CUSTOMER2026-06-24 16:54:35· chat/gorgias_chat
    Thank you!
  22. AGENT2026-06-24 16:54:46· chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  23. CUSTOMER2026-06-24 16:55:20· chat/gorgias_chat
    Thank you!!
  24. AGENT2026-06-25 05:03:13· chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/227457528
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