2,272 tickets1-100

Conversation with Morgan Cutler

Morgan Cutler · mmcutler3@gmail.com · Gorgias #228250363

closed
Opened
29 Jun 2026, 00:23
Closed
9 Jul 2026, 11:23
Assignee
Gelou - Returns Team
returnsreturns_clarificationreturns_follow-upreturns_snooze_48hrstrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-29 00:23:07· chat/gorgias_chat
    When can I get my exchange
  2. AI_AGENT2026-06-29 00:23:24· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address if you’d like updates. The wait time for a response in chat is about 1 minute.
  3. AGENT2026-06-29 00:26:14· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  4. AGENT2026-06-29 00:26:22· chat/helpdesk
    Were you able to submit your request?
  5. CUSTOMER2026-06-29 00:27:13· chat/gorgias_chat
    Hi! I submitted my request Friday for order number 2371956NA but haven’t heard anything. And I was hoping to get the label and get the exchange sorted quickly because I’d like to wear the bikini this weekend if possible!
  6. AGENT2026-06-29 00:27:48· chat/helpdesk
    Thanks for letting me know.
  7. AGENT2026-06-29 00:27:56· chat/helpdesk
    I'm sorry to hear you haven't received a response yet.
  8. AGENT2026-06-29 00:28:07· chat/helpdesk
    Our Returns Team is handling a high volume of requests at the moment.
  9. AGENT2026-06-29 00:28:17· chat/helpdesk
    But no worries, I'll submit a follow up.
  10. CUSTOMER2026-06-29 00:28:55· chat/gorgias_chat
    Ok thank you, how long is the turnaround? Like do I have to wait for u to receive my package back before I get a new one sent?
  11. AGENT2026-06-29 00:28:55· chat/helpdesk
    One moment, please.
  12. AGENT2026-06-29 00:29:38· chat/helpdesk
    Yes, that's right.
  13. AGENT2026-06-29 00:29:56· chat/helpdesk
    Upon checking, you are requesting to exchange your top to S+, correct?
  14. CUSTOMER2026-06-29 00:30:09· chat/gorgias_chat
    Yes
  15. CUSTOMER2026-06-29 00:30:18· chat/gorgias_chat
    Is it too late to just return the whole thing?
  16. AGENT2026-06-29 00:31:07· chat/helpdesk
    No, we can change the request for you.
  17. CUSTOMER2026-06-29 00:31:20· chat/gorgias_chat
    Ok thank you
  18. CUSTOMER2026-06-29 00:31:35· chat/gorgias_chat
    I need a bathing suit for this weekend so I need to order something else unfortunately
  19. AGENT2026-06-29 00:32:04· chat/helpdesk
    Alright. This is noted. I'll send a follow-up to update the request to return.
  20. AGENT2026-06-29 00:32:18· chat/helpdesk
    Our Returns Team will respond via email as soon as they can.
  21. CUSTOMER2026-06-29 00:32:24· chat/gorgias_chat
    Thank you
  22. AGENT2026-06-29 00:32:33· chat/helpdesk
    You're welcome! In the meantime, can I help you with anything else?
  23. CUSTOMER2026-06-29 00:32:39· chat/gorgias_chat
    No all set!
  24. AGENT2026-06-29 00:32:48· chat/helpdesk
    Feel free to let us know if you need anything else. Thanks and have a great day! x
  25. AGENT2026-06-29 00:33:35· chat/helpdeskINTERNAL
    Hi, RT! For your assistance, please. Thank you! x 2371956NA Change request to RETURN/REFUND instead. She'll place a new order.
  26. CUSTOMER2026-06-29 00:35:41· chat/gorgias_chat
    Sorry one more question
  27. CUSTOMER2026-06-29 00:35:50· chat/gorgias_chat
    Do I have to pay an additional $20 to ship it back?
  28. AGENT2026-06-29 00:36:13· chat/helpdesk
    Hi! Welcome back!
  29. AGENT2026-06-29 00:36:47· chat/helpdesk
    No. You may return your items using your preferred shipping service or local post.
  30. AGENT2026-06-29 00:37:29· chat/helpdesk
    The cost of returns will be based on the carrier you choose.
  31. AGENT2026-06-29 00:38:37· chat/helpdesk
    Sorry, are you still there?
  32. AGENT2026-06-29 00:42:30· chat/helpdesk
    It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx
  33. AGENT2026-06-29 00:42:49· chat/helpdeskINTERNAL
    Hi, RT! For your assistance, please. Thank you! x 2371956NA Change request to RETURN/REFUND instead. She'll place a new order.
  34. AGENT2026-06-30 08:08:51· email/helpdesk
    Dear Morgan, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the MIMA - PINK CANDY VELVET Crop Bikini Top S+ is sold out. There are two options; place a new order today for a different style or select an alternative style currently available on the website for exchange. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2371956NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz
  35. AGENT2026-06-30 08:08:53· email/helpdeskINTERNAL
    pending approval: 2371956NA / 7ACABB2947544 OOS MIMPIN3TOPSP 0
  36. AGENT2026-07-07 11:20:42· email/helpdesk
    Dear Morgan, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the exchange request and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Gelou
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