AGENT2026-06-17 05:44:06路 email/helpdesk
Dear Evelyn,
We are reaching out regarding your Exchange request for order #2335138NA.
We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request.
To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double check this and process your request as soon as possible.
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-06-17 05:45:22路 email/helpdeskINTERNAL
clarification / w/extra items > possible from order #2348775N
EX 2335138NA 9992292926467
SD 8 Jun 2026
ADD 11 Jun 2026
WH 15 Jun 2026
6/11/2026 #2348775NA 9992292926467 EVELYN MIRAFLOR SIDMEL2ABOTS 1 USPS9400130109355373214244 338332 6/15/2026
6/11/2026 #2348775NA 9992292926467 EVELYN MIRAFLOR VINMEL2TOPM 1 USPS9400130109355373214244 338333 6/15/2026
6/11/2026 #2348775NA 9992292926467 EVELYN MIRAFLOR TIEADABBOTS 1 USPS9400130109355373214244 338334 6/15/2026
6/11/2026 #2348775NA 9992292926467 EVELYN MIRAFLOR VINADATOPM 1 USPS9400130109355373214244 338335 6/15/2026
AGENT2026-06-17 05:45:45路 email/helpdeskINTERNAL
*clarification / w/extra items > possible from order #2348775NA
AGENT2026-06-24 09:58:15路 email/helpdesk
Dear Evelyn,
I hope this email finds you well.
We鈥檙e reaching out to follow up on our previous email regarding your return for Order# 2335138NA. We wanted to kindly remind you that we鈥檙e awaiting your response and confirmation of the items sent back to proceed further. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being.
However, please rest assured that you can still reach out to us at any time and we鈥檒l be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Elaine xx
CUSTOMER2026-06-24 17:44:57路 email/email
Hi I was originally going to get an exchange for different sizes and then I
decided to purchase what I needed instead and I return my old items, so
therefore I don't need the exchange anymore. Could I just have a refund
please with the items I sent back? I returned to you guys the
VINCA - MELON STRIPE TRIANGLE BIKINI SET
Top size: small
Bottom size: small
And I returned to you
VINCA - ADAO PINK TEXTURED TRIANGLE BIKINI SET
Top size: small
Bottom size: small
Thanks!
CUSTOMER2026-06-28 23:14:21路 email/email
---------- Forwarded message ---------
From: Returns Team
Date: Tue, Jun 16, 2026 at 10:44鈥疨M
Subject: ORDER #2335138NA
To:
Dear Evelyn,
We are reaching out regarding your Exchange request for order #2335138NA.
We've received notification from our warehouse that your item/s have
arrived. However, the items reported do not match the items on your
original request.
To ensure we process your request correctly, can you please kindly list the
Style Name, Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double check this and process your
request as soon as possible.
We look forward to your next email.
AGENT2026-07-04 05:22:53路 email/helpdesk
Hi Evelyn,
Thank you for getting back to us and confirming your returned items. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete.
If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help!
Wishing you a wonderful day!
Kindest,
Reena
AGENT2026-07-04 05:23:05路 email/helpdeskINTERNAL
2335138NA / RA9992292926467
-SA adv proceed with FP