Dear Triangl Customer Care Team,
I am writing to you today completely heartbroken. I recently purchased my
very first Triangl bikini this past March (Order# 2265453NA) and I was so
incredibly excited to finally wear it this week now that it is officially
summer in Chicago! It is absolutely stunning, and the quality is beautiful.
Tragically, before I could even wear it a single time, a travel disaster
happened. A pack of makeup remover wipes leaked inside my suitcase, soaking
through the cloth lining and transferring dark black dye directly onto my
brand new, pristine pink neoprene top.
I've attached a photo of what it looks like now. I am devastated. I
immediately tried hand-washing it gently in cold water and spot-treating
it, but because the black dye bonded to the neoprene, the stain just won't
budge. The bottoms are completely fine, but the top is ruined.
Since I haven't even had the chance to wear it once, I wanted to reach out
and see if there is any way you could help a girl out.
I know this wasn't a manufacturing defect, but I am so incredibly sad about
losing this piece before ever getting to step onto the beach in it. Is
there any way Triangl could help cover the cost of replacing the top, or
offer a partial credit so I can order a new one?
Thank you so much for taking the time to read this and for any help or
flexibility you can provide.
AGENT2026-07-02 07:26:16· email/helpdesk
Dear Shweta,
Thank you so much for reaching out and for sharing what happened. We can only imagine how disappointing it must have been to finally receive your very first TRIANGL bikini, look forward to wearing it all summer, and then have it damaged before you even had the chance to enjoy it. We're truly sorry to hear about your travel mishap.
We have carefully reviewed the photo you provided, and unfortunately, we can confirm that the staining is not the result of a manufacturing defect but rather damage caused by the leaked makeup remover wipes transferring dye onto the neoprene fabric.
Because the damage was not caused by a fault in the product itself, we're unable to offer a replacement or refund on this occasion. We understand this isn't the outcome you were hoping for, and we're genuinely sorry we can't be more flexible in this instance.
That said, we'd love to help in some way. As a one-time gesture of goodwill, we've created a complimentary shipping code for your next order. You can use FS2280950NAJS to receive free shipping on your next purchase. The code is valid for one use and can be redeemed anytime within the next three months.
We truly appreciate your understanding and are grateful that you chose TRIANGL for your very first bikini. We hope we'll have the opportunity to help you find a new favorite piece that you'll be able to enjoy all summer long.
If there's anything else we can assist you with, please don't hesitate to let us know.
Kindest,
Joanna - Returns Team xx
AGENT2026-07-02 07:26:29· email/helpdeskINTERNAL
2280950NA
DECLINED
customer fault
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