2,272 tickets1-100

How long does shipping take?

Keilee Leeds · keileeleeds@gmail.com · Gorgias #228409248

closed
Opened
29 Jun 2026, 21:19
Closed
5 Jul 2026, 13:04
Assignee
Reena - Returns Team
retreturnsreturns_approvedreturns_follow-uptrianglai_answeredai_closeai_handoverai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-29 21:19:33· chat/gorgias_chat
    > How long does shipping take? Orders are dispatched from our warehouse and usually arrive within 3–5 business days. In rare cases, customs or courier delays may affect delivery, but most orders arrive right on time. You’ll get a tracking link as soon as your order ships. ✨ Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > i need my bikini top by thursday if i order it now will it get here? i live in new mexico
  2. AI_AGENT2026-06-29 21:19:56· chat/api
    Hi, welcome to TRIANGL! Orders are shipped from our warehouse in Hong Kong, with processing taking 1–2 business days and delivery usually within 3–5 business days via FedEx or DHL Express. Given these timings, it's unlikely we can guarantee your bikini top will arrive in New Mexico by Thursday if you order now. Meanwhile, could you tell me what style or color of bikini top you're interested in? I have a few options for you to check out and can guide you through choosing the perfect one. Is there anything else I can help you with?
  3. CUSTOMER2026-06-29 21:20:12· chat/gorgias_chat
    is there a way to get fed ex without required signature
  4. AI_AGENT2026-06-29 21:20:34· chat/api
    Our shipping policy does not offer FedEx delivery options without a required signature. This applies to all shipments, including the bikini tops you’re interested in. If you want, I can help by showing you some bikini top options to browse while you decide. Is there anything else I can help with?
  5. CUSTOMER2026-06-29 21:20:48· chat/gorgias_chat
    can i speak to a person
  6. AI_AGENT2026-06-29 21:20:58· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address to receive replies. The wait time to connect with a live agent in chat is about 1 minute.
  7. AGENT2026-06-29 21:21:30· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  8. AGENT2026-06-29 21:21:55· chat/helpdesk
    How may I assist you?
  9. CUSTOMER2026-06-29 21:22:20· chat/gorgias_chat
    I sent my exchange in last week on Thursday and i was wondering if i would get the top before this thursday? I want to make sure i have it for my 4th of july trip
  10. CUSTOMER2026-06-29 21:23:34· chat/gorgias_chat
    the original order number is 2356546NA and the Return Authorization (RA) Number: 9E3D472941841
  11. AGENT2026-06-29 21:23:45· chat/helpdesk
    I'm sorry to hear that you haven't received an update for your returned items. Let me assist you by escalating this to our Returns Team for an update. Can I know the courier you used to return the item/s, the tracking number, proof of postage (postage receipt),and your email address, please?
  12. AGENT2026-06-29 21:25:58· chat/helpdesk
    I'm sorry, I just want to check up on you. Still online?
  13. CUSTOMER2026-06-29 21:26:29· chat/gorgias_chat
    If i ordered a new top today and canceled the exchange would it get here in time?
  14. AGENT2026-06-29 21:27:51· chat/helpdesk
    I'm afraid, I cannot guarantee the exact date as we need a maximum of 7 business days including the shipping. We are guided by a standard timeframe.
  15. AGENT2026-06-29 21:27:56· chat/helpdesk
    Once you have placed an order, it will take 1-2 business days to process an order and 3-5 business days for delivery. And there can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
  16. CUSTOMER2026-06-29 21:29:02· chat/gorgias_chat
    is there a way to expedite?
  17. AGENT2026-06-29 21:30:19· chat/helpdesk
    I am afraid, we do not offer expedited shipping. As for returns, can I have your email address?
  18. CUSTOMER2026-06-29 21:31:18· chat/gorgias_chat
    yes email is keileeleeds@gmail.com courier is USPS and im trying to get the tracking number now
  19. CUSTOMER2026-06-29 21:31:35· chat/gorgias_chat
    can i cancel the exchange and just have a refund instead and mail the bottoms as well
  20. AGENT2026-06-29 21:32:03· chat/helpdesk
    I will note on the refund request. Sure.
  21. CUSTOMER2026-06-29 21:32:59· chat/gorgias_chat
    unless you could provide me with an est on how soon i would get my exchange
  22. AGENT2026-06-29 21:33:27· chat/helpdesk
    I understand your concern and once we have received your bikini, that's the only time we will start the process of your return/exchange. Usually, It takes us 1-2 business days to process your return, followed by 3-5 business days for delivery. There can be the occasional customs or courier delay which may affect your delivery time frame from time to time.
  23. AGENT2026-06-29 21:37:24· chat/helpdesk
    I'm sorry, I just want to check up on you. Still online?
  24. CUSTOMER2026-06-29 21:38:31· chat/gorgias_chat
    okay can i just return both once the top arrives
  25. AGENT2026-06-29 21:39:37· chat/helpdesk
    I will note on this as well. And rest assured that I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
  26. CUSTOMER2026-06-29 21:41:16· chat/gorgias_chat
    thank you i appreciate it
  27. AGENT2026-06-29 21:42:22· chat/helpdesk
    You are welcome!:) Is there anything else I can help you with?
  28. AGENT2026-06-29 21:44:50· chat/helpdesk
    It looks like you’re all set! If you have any other questions, feel free to pop back into the chat. We’ll be more than happy to help. Thank you so much, and have a wonderful day! xx
  29. AGENT2026-06-29 21:45:30· chat/helpdeskINTERNAL
    Hi Returns, For ff up / Change to refund request cx - i need my bikini top by thursday if i order it now will it get here? i live in new Mexico is there a way to get fed ex without required signature I sent my exchange in last week on Thursday and i was wondering if i would get the top before this thursday? I want to make sure i have it for my 4th of july trip the original order number is 2356546NA and the Return Authorization (RA) Number: 9E3D472941841 If i ordered a new top today and canceled the exchange would it get here in time? is there a way to expedite? yes email is keileeleeds@gmail.com courier is USPS and im trying to get the tracking number now can i cancel the exchange and just have a refund instead and mail the bottoms as well okay can i just return both once the top arrives Thanks.
  30. AGENT2026-06-29 22:32:36· email/helpdesk
    Dear Keilee, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm an exchange. We understand that you need your item as soon as possible and may prefer to have it shipped to a different destination. If so, please confirm whether you would like us to send the new item to the same shipping address used for your original order. If your shipping address has changed, kindly provide the updated address in the following format: Recipient: Company (if applicable): Address: Apartment/suite (if applicable): City: State: ZIP/Postal Code: Country: Contact Number: Note: - Our order processing time frame is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Kindly note that this does not include weekends, holidays, and customs clearance delays. We look forward to your next email. Kindest, Denise xx
  31. AGENT2026-06-29 22:34:06· email/helpdeskINTERNAL
    EXCHANGE #2356546NA 9E3D472941841 date approved: 6/19/26
  32. AGENT2026-07-05 13:04:31· email/helpdeskINTERNAL
    2356546NA / 9E3D472941841 EX PROCESSED 7/5/26 NEW ORDER #2382617NA WH 6/29/2026 #2356546NA 9E3D472941841 KEILEE LEEDS MIMSAL4TOPXS 1 USPS4209457823079405530109355396953444 343955 7/2/2026
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