Hi, I was reaching out because I notice my bikini is starting to have threads coming loose all over and I have only worn it one time for only a few hours. The threads that hold the label on are coming off and more threads are coming loose on the butt area. Is there anything that can be done about this?
AGENT2026-06-09 03:35:07· email/helpdesk
Dear Sadie,
We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further.
As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Joanna
AGENT2026-06-16 06:47:25· email/helpdesk
Dear Sadie,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding faulty bikini report and wanted to kindly remind you that we’re awaiting your response to proceed further.
As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
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