31,919 tickets1-100

My swimsuit inquiry

Ellie Orscheln Β· ellieorscheln@gmail.com Β· Gorgias #228024733

closed
Opened
26 Jun 2026, 20:24
Closed
12 Jul 2026, 10:32
Assignee
Crystel - Returns Team
returnsreturns_clarificationreturns_tier 2trianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-26 20:24:53Β· email/email
    Hi there! I ordered some swimsuits about two months ago and finally got To wear one in my previous vacation. I laid on the beach and enjoyed my time, not snagging anything on the imprinted TRIANGL on the back of the swimsuit. I was wanting to know if there is any way I could repair/ get a new pair of your bottoms in the red star print! Please let me know! Here is a picture below of the incident:
  2. AGENT2026-07-02 10:49:33Β· email/helpdesk
    Dear Ellie, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? Did the item come in contact with any rough surface? From there, we will assess if we can accommodate your request. Kindest, Pearl
  3. AGENT2026-07-02 10:50:12Β· email/helpdeskINTERNAL
    T2 / #2273004NA - order linked
  4. AGENT2026-07-09 11:04:30Β· email/helpdesk
    Hi Ellie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your reported bikini and wanted to please remind you that we’re awaiting your response to proceed further. –––––––––––––––––––––––––––––––– Pearl - Returns Team 07/02/2026 Dear Ellie, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? Did the item come in contact with any rough surface? From there, we will assess if we can accommodate your request. Kindest, Pearl ––––––––––––––––– Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Lynn
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