You received a new message from your online store's contact form.
Country Code:
IL
Reason For Contacting:
returns-and-exchanges
Firstname:
Tamar
Lastname:
Rokman
Email:
tamarrokman10@gmail.com
Phone:
0543084657
Ordernumber:
2333584NA
Body:
Hi TRIANGL Team,
I hope you're doing well.
I received my order on May 19 and unfortunately discovered that
the bikini top is too small. I ordered the largest size available
for this style, but it still doesn't fit me properly.
I understand that your exchange period has passed, and I
completely respect your policy. However, I wanted to kindly ask
if there might be any possibility of an exception, store credit,
or another solution you could offer.
The item has not been worn, used, or taken into the water, and it
remains in its original condition.
I love the bikini and would really appreciate any help or
flexibility you might be able to provide.
Thank you very much for your time and consideration.
AGENT2026-06-17 11:51:34· email/helpdesk
Dear Tamar,
Thank you for reaching out to us.
We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on May 19, 2026, and your request was sent on June 14, 2026, which unfortunately falls outside of this timeframe. We’re really sorry that we’re unable to accommodate your request in this instance.
If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Wishing you a wonderful day!
Kindest regards,
Elaine xx
AGENT2026-06-17 11:51:51· email/helpdeskINTERNAL
DECLINED DUE TO DOD / Order# 2333584NA
26 days from DOD
Replies are sent through Open Doors, so they stay on the customer record.