You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Ellie
Lastname:
Salfi
Email:
ellies464@gmail.com
Phone:
5612356614
Ordernumber:
2302500NA
Body:
I ordered a bikini a little while ago and have worn it a
few times since then. I've always been very careful with it—I
rinse it immediately after being in any type of water and wash it
according to the care instructions.
Unfortunately, I've noticed that the color on the top has started
to fade or wash out, while the bottoms still look completely
fine. Because I've taken good care of it, I'm not sure what may
have caused this.
I was wondering if there is anything you might be able to do to
help with this issue. I'd be happy to provide photos if needed.
Thank you for your time, and I look forward to hearing from you.
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AGENT2026-06-21 04:59:04· email/helpdesk
Dear Ellie,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We are sorry to hear that the quality of the bikini you received did not meet your expectations. We value good quality and each bikini goes under intensive quality and care control before it is dispatched.
The bikinis are made to last a long time however there are different factors that may have a wear and tear effect on a fabric and materials. Washing, handling and storage may have a negative impact on your bikini.
We are terribly sorry and appreciate you taking the time to contact us as we continue to find ways to improve our products.
Should you need further assistance, don't hesitate to send us an email. We are always here to help!
Kindest,
Jetz
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