31,919 tickets1-100

New customer message on June 7, 2026 at 12:19 pm

Jordan Velardo · jordanvelardo2@gmail.com · Gorgias #224884578

closed
Opened
7 Jun 2026, 04:19
Closed
11 Jun 2026, 09:16
Assignee
Crystel - Returns Team
returnsreturns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-07 04:19:20· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: start-return-or-exchange Firstname: Jordan Lastname: Velardo Email: jordanvelardo2@gmail.com Phone: 9842264768 Ordernumber: 2290022NA Body: Hi, I received two bikinis as gifts from my mom. I love them but need a bigger size than what she got me. I would love if I could exchange the tops for a medium and bottoms for a large? I'm not sure when she purchased them or if they're eligible for return, they're just way too small! ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-06-11 09:16:41· email/helpdesk
    Dear Jordan, Thank you for reaching out to us. We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected. As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery. Upon checking, your order was delivered on March 23, 2026, and we received your request on June 7, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time. For full details on our Returns Policy, you can check here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can! Kindest, Crystel
  3. AGENT2026-06-11 09:17:11· email/helpdeskINTERNAL
    DECLINE DUE TO DOD 2290022NA -> 76 Days
Replies are sent through Open Doors, so they stay on the customer record.