CUSTOMER2026-06-06 12:18:37· email/email
Hi, I submitted a request 5 days ago. I don't want to miss my return window if I did not submit correctly. I wanted to make sure it was received and clarify any confusion on sizing of new bikini.
I'm returning 2 of 2 bikinis. I would like to exchange one of them for the following.
My order # 2338663NA
SOFI - COOKIE HALTER BIKINI SET
Medium top
Large Standard bottom normal coverage.
Thank you, Amy Nelson
AGENT2026-06-06 13:51:10· email/helpdesk
Hi Amy,
Thank you for getting in touch, we have received your Exchange Request #4C5A892930844.
SOFI - COOKIE Halter Bikini Top M / L / Standard / Normal
We are eager to assist but unfortunately, the style you have selected is low in stock for the bottom and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2338663NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Lynn
AGENT2026-06-06 13:51:33· email/helpdeskINTERNAL
#2338663NA 4C5A892930844 / AOOS SOFCOOTOPM 154 / STACOOABOTL 2
CUSTOMER2026-06-08 13:06:22· email/email
Hi Lynn,
Thank you for your email.
At this time, I'm unable to place a new order because I need to wait for the refund from my returned bikinis to be processed back to my card before making another purchase.
For now, I would like to proceed with returning the two bikinis for a refund. Could you please provide the return address and return instructions?
Thank you for your help. I appreciate it.
CUSTOMER2026-06-09 04:24:17· email/email
Hi Lynn,
At this time, I'm unable to place a new order because I need to wait for the refund from my returned bikinis to be processed back to my card before making another purchase.
For now, I would like to proceed with returning the two bikinis for a refund. Could you please provide the return address and return instructions?
Thank you for your help. I appreciate it.
AGENT2026-06-10 12:34:14· email/helpdesk
Hi Amy,
Thank you for confirming your return request. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
SOFI - PINK CANDY VELVET Halter Bikini Set: S / S / Cheeky
MAIA - LEMONADE Crochet Stripe Crop Bikini Set: S++ / L / Normal
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 4C5A892930844
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Lynn
AGENT2026-06-10 12:34:24· email/helpdeskINTERNAL
#2338663NA 4C5A892930844
AGENT2026-06-24 05:39:52· email/helpdeskINTERNAL
FP 2338663NA 4C5A892930844
6/15/2026 #2338663NA 4C5A892930844 AMY NELSON MAILEM2TOPSPP 1 USPS9434636106196346801231 339563 6/19/2026
6/15/2026 #2338663NA 4C5A892930844 AMY NELSON SOFPIN3TOPS 1 USPS9434636106196346801231 339564 6/19/2026
6/15/2026 #2338663NA 4C5A892930844 AMY NELSON STALEM2ABOTL 1 USPS9434636106196346801231 339565 6/19/2026
6/15/2026 #2338663NA 4C5A892930844 AMY NELSON SIDPIN3ABOTS 1 USPS9434636106196346801231 339566 6/19/2026