Re: A shipment from order #2356642NA has been delivered

Hi Sarah, Thank you for your email. We understand that resolving this matter is urgent and we are committed to finding a resolution. The tracking for Order #2356642NA shows your parcel as delivered on Thursday, 6/11/2026 at 10:25 am and was signed for by A.HEETER. Please see a snapshot of the proof of delivery below. I have also attached a copy of the proof of delivery as reference: https://www.fedex.com/fedextrack/?trknbr=529136003911 We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=529136003911&trkqual=2461202000~529136003911~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle XX

Dear Sarah, Thank you for your message! Trish here, stepping in while Jesselle is offline. I completely understand your concern and frustration. If the name shown on the proof of delivery is not yours and is not associated with anyone in your household, I can appreciate why you would be concerned about the whereabouts of your parcel. We take reports like this very seriously. As the delivery information appears to conflict with the details you have provided, we’ve contacted our courier to investigate this further. At this stage, we will need to await the outcome of the carrier's investigation before we can determine the appropriate resolution. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we have an update, we’ll let you know. Please expect another email from us soon. Kindest, Trish

If no update by June 16, pls FF up and make sure to check in with the CX too. Thanks! x #2356642NA | 529136003911 Delivered but not received. POD shows it was delivered to 1760 E RT 66. However, cx's address is in 9120 E Neptune Dr. Misdelivered Request #SFC37435047 created.

Dear Sarah, Thank you for your reply. I completely understand your frustration, and I appreciate you clarifying that neither you nor anyone in your household is associated with the name shown on the proof of delivery. Please be assured that we are taking your report seriously and have already escalated the matter to FedEx for investigation. As part of their process, FedEx will review the delivery details, including the recipient information, delivery location, and GPS data associated with the shipment. While I understand that you would like a replacement sent immediately, we are unfortunately unable to proceed with a replacement or other resolution until the carrier's investigation has been completed and we receive their findings. I know this is not the answer you were hoping for, and I sincerely apologize for the inconvenience. We are actively following up with FedEx and will update you as soon as we receive further information. Thank you for your patience and understanding while this investigation is underway. Kindest, Trish

If no update by June 16, pls FF up and make sure to check in with the CX too. Thanks! x #2356642NA | 529136003911 Delivered but not received. POD shows it was delivered to 1760 E RT 66. However, cx's address is in 9120 E Neptune Dr. Misdelivered Request #SFC37435047 created.

FedEx UPDATE: 6/13/2026 12:12 AM FedEx Case# SFC37435047 - Package Research > Disputes Delivery https://prnt.sc/GawHFHq2ioyo. I'm very sorry that your customer has not received their shipment. I have requested further information from the team in the U.S. and we are waiting for their response. Your case number is C-244878727 and we will contact you with an update by 11am on Monday; 15/06/26. I'm very sorry for any inconvenience caused to you and your customer.

If no update by June 16, pls FF up and make sure to check in with the CX too. Thanks! x

FedEx UPDATE: 6/15/2026 5:31 PM FedEx Case# SFC37435047 - Package Research > Disputes Delivery https://prnt.sc/f_cA1q58I5S_ I am sorry, the proof of delivery was updated in error by the driver on 11/06/26 as we have further scanning on the shipment. This has been attempted on 13/06/26 however the consignee was not available. Please confirm when we should reattempt delivery, and I will ensure this is arranged with the depot. Sorry for the inconvenience.

Delivered Monday, 6/15/26 11:54 AM

Dear Sarah, This is Trish from Triangl's Orders team with an update about your concern. I completely understand how frustrating and confusing it must have been to receive conflicting tracking updates while waiting for your order. We've now received an update from FedEx regarding your shipment. They have advised that the delivery confirmation from June 11 was entered in error by the driver. The parcel was not delivered at that time. FedEx subsequently attempted delivery again on June 13; however, no one was available to receive the shipment. According to the latest tracking update, it now shows the parcel as delivered on June 15 at 11:54 AM. Could you please confirm if you already have this in your possession? Kindly check around your property, with household members, neighbors, or anyone else who may have accepted the parcel on your behalf. If you're still unable to locate it, please let us know, and we'll be happy to investigate further with FedEx. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x