Re: Conversation with Marlie Driman

Hi, welcome to TRIANGL! Our standard exchange policy allows exchanges within 14 days from delivery. Since your request is past the 14-day window, I will escalate this for review as an exception due to your special circumstance. Please hold on while a live agent from the Returns Team connects with you shortly to assist further. Is there anything else I can help you with?

Hi, I’m Lery, and I’ll be helping you from here. :)

Oh, I am afraid we only accept returns and exchanges within 14 days from the day the item arrived/ was received by the customer.

Can I also have your the email address used to create the order, please?

Thank you.

For this case, I will send your details and request over to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.

No worries. :) Is there anything else I can help you with?

I just want to check if you're still online?

You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx

2341531NA | Marliedriman@gmail.com exchange request, over 14 days "Is it possible to exchange a bathing for a different size / style after 14 days of delivery? We live in Canada and my husband traveled for work to the UsA and we had it shipped there. Received May 26, 2026 to his hotel. Please let me know. Thanks so much." "Is there any chance you can make an exception and I will ship back today? We purchased 5 bathing suits and 2 don’t fit unfortunately"

Hi Marlie, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on May 26, 2026, and your request was sent on June 16, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know the following: 1. Style Name / Sizes you are returning 2. Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest regards, Ja

Hi Marlie, In addition to my previous email, As we are making an exception, the exchange items can no longer be approved for another exchange or refund and we're unable to change the shipping address due to sales tax reasons for every state. We look forward to your response! Kindest, Ja

OTE EX 21 days / 2341531NA

Dear Marlie, Thank you for your response! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Unfortunately, the VINCA - LUSAIL is currently out of stock, and the VINCA - SKY HIGH is low in stock, meaning it may no longer be available by the time we receive your return. Since our bikinis sell out quickly, we recommend ordering an alternative for the unavailable item and purchasing it directly from our website along with the VINCA - SKY HIGH to secure stock as soon as possible with your updated shipping address. This will also be the fastest way to receive your new suit! PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2341531NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 6 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. For exchange, if to be sent to your destination address, please let us know the length of stay, since we cannot guarantee the exact delivery date of your item(s). Once your items are returned, our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays, and customs clearance delays are not included. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan

2341531NA - OTE EX / OTE RF & REP VINLUS2TOPXL 4 SIDLUS2ABOTM 0 VINSKY3TOPXL 6 TIESKY3BBOTM 21 New Shipping address: Naomi Driman The Standard, East Village hotel guest - check in June 26, 2026. 25 Cooper Square New York, New York 10003

Hello, for ff up. Thank you - approval. - https://triangl.gorgias.com/app/ticket/227674131 - https://triangl.gorgias.com/app/ticket/227632269

Handled via ticket https://triangl.gorgias.com/app/ticket/227376969