Re: Did not recieve package

Dear Maggie, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2358665NA shows your parcel as delivered on Monday, 15/06/2026 at 09:46 and was signed for by M.Schwerdtfeger. I have also attached a copy of the proof of delivery for your reference. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=529136021049&trkqual=2461203000~529136021049~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Anna x

Dear Maggie, Thank you for letting us know! That's wonderful news! We're very glad to hear that you've located the package. No need to apologise at all. We completely understand how concerning it can be when a parcel appears to be missing, and we're just happy that everything has been resolved. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx