Re: Exchange Request

Hi Mia, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We completely understand your disappointment, especially since you fell in love with the look of the bikini shown on our website and were hoping to receive a piece with a similar color placement. The VINCA – Paddle Pop Ombre Triangle Bikini Set is designed using a unique ombré print, and as a result, every bikini piece can look different from one another. Each bikini is individually cut from fabric, so the placement of colors and details will vary from piece to piece. Because of this, some tops may feature more pink tones, while others may showcase different areas of the print. Also, our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on June 8, 2026, and your request was sent on June 24, 2026, which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case. We would absolutely be happy to assist you with an exchange if you'd like to try another piece. However, we do want to be transparent that we cannot guarantee a specific color placement or appearance, as we are unable to hand-select items during the fulfillment process. All exchanges are processed from our available inventory, and each piece will have its own unique pattern and color distribution. Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest. Kindest regards, Nikka

2350275NA / DOD: June 8, 2026 16 days

Dear Mia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Nikka

Dear Mia, Thank you for your response, and we're glad to assist. We apologize for the delay in our response, and we appreciate your patience. We'd love to help you with the exchange, but unfortunately, the VINCA - PADDLE POP OMBRE top XXS , bottom : XXS / Standard / Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We're so sorry about this. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2350275NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

VINPAD2TOPXXS 24 , STAPAD2CBOTXXS 7 / AOOS

Hi Mia, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PADDLE POP OMBRE TOP XXS AND Bottom XXS / Tie-side / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2350275NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2350275NA /2350275NARF