Re: Important

Dear Ciara, Thank you for your recent purchase! I completely understand your frustration, especially as you were expecting your order to be dispatched by now, and I sincerely apologize for the delay. Unfortunately, we have received many orders for the TORE Stripe Bikini Bottom in L / Standard / Cheekiest and have since run out of stock. We're in the process of securing more, but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Please let us know. Alternatively, we currently have the following options available if you would prefer to switch: • L / Standard / Normal • L / Tie-side / Cheeky • L / Tie-side / Cheekiest If you need your bikinis urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Thank you for your patience and understanding. We look forward to hearing from you. Kindest, Trish

Dear Ciara, Thank you for your reply. I completely understand your urgency, especially as you're hoping to receive your order before the 18th. Unfortunately, we are unable to remove and refund just the TORE bikini bottom, as the DARA - TORE bikini is sold as a set and cannot be separated. If you would prefer not to wait for the TORE set to be restocked, we can certainly remove the entire DARA - TORE set from your order and proceed with shipping your other bikini as soon as possible. Please let us know if you would like to proceed with removing the DARA - TORE set, and we'll be happy to arrange this for you. We look forward to hearing from you. Kindest, Trish

Dear Ciara, Thanks for confirming, and thank you for your quick response. A request has been sent to our shipper asking them to remove the DARA - TORE set from your order and to ship the rest to you. Once approved, we will proceed with processing your refund. You should see the funds back in your account within 3 to 7 business days, depending on your card provider. You will also receive a Refund Notification email to confirm your refund has been processed. Please note, all credit card companies have different processing times. A Shipping Confirmation email will also be sent to you with your order's tracking information as soon as the rest are shipped. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Ciara, Thank you for your recent order with Triangl! :) We are sorry to hear your first order didn't meet your expectations. We’re working hard to get your new order to you as quickly as possible. Processing takes 1–2 business days, and shipping typically takes 3–5 business days after that. With that said, I'm afraid we cannot guarantee your desired delivery date and although we cannot guarantee anything at this time, we will do our best to accommodate your request. Please know that we have added a note requesting to have your parcel processed and shipped out ASAP. Once your order has shipped, you’ll receive a separate email with your tracking details. Please also check your Spam or Junk folder just in case. If you would like to return or exchange your order #2351580NA please let us know by sending an email to returns@triangl.com upon receipt of your parcel and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt. You may also check our Returns & Exchanges FAQs page here for more details: https://triangl.com/pages/faqs?tab=returns. If you have any other questions about your order, feel free to reach out and we’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x

Hi Clara, On behalf of Katrina and Trish, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Dear ciara, Thanks for reaching out and letting us know. Not to worry, my colleagues from the Returns Team will assist you from here. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Jesselle

Hi Ciara, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and we regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - HUBE Green Terry Towelling Triangle Bikini Top : S HUBE Green Terry Towelling Bikini Bottom : M / Standard / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 0932E22937094 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lery

2351580NA | 0932E22937094

Dear Ciara, We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Ja

#2351580NA / 0932E22937094 6/18/2026 2351580NA 0932E22937094 Clara Parkes VINHUBTOPS 1 JD0002233573888308 No Visible Damage 1420 6/19/2026 6/18/2026 2351580NA 0932E22937094 Clara Parkes STAHUBCBOTM 1 JD0002233573888308 No Visible Damage 1421 6/19/2026