I have a return request pending. I want to make sure I can send them back on time
AI_AGENT2026-06-21 01:45:25路 chat/api
Hi, welcome to TRIANGL!
Could you please verify your identity by using the verification button? This will allow me to access your order details and confirm the exact return deadline to ensure you can send the item back on time.
AI_AGENT2026-06-21 01:47:06路 chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-06-21 01:47:24路 chat/api
Hi, welcome to TRIANGL!
A pending return status means our Returns Team is currently reviewing your request manually before approval. They take up to 2 business days to review return requests, and you will receive an email with the next steps once the review is complete. There is nothing you need to do right now about the return deadline.
Is there anything else I can help you with?
CUSTOMER2026-06-21 01:47:54路 chat/gorgias_chat
Okay well as long as I requested the refund I. The time period I am ok?
AI_AGENT2026-06-21 01:48:12路 chat/api
I checked for you. Your return request for order #2350936NA was submitted within the allowed 14-day return period from the delivery date. So, you're good to go for the refund process.
Is there anything else I can help you with?
CUSTOMER2026-06-21 01:48:35路 chat/gorgias_chat
Thank you!
AI_AGENT2026-06-21 01:48:44路 chat/api
I'll close this ticket now since your return request is within the allowed period and everything's set. Is there anything else I can help you with?
Replies are sent through Open Doors, so they stay on the customer record.