Re: ORDER #2354991NA

Dear Meredith, We have received your Refund Request for Order Number #2354991NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (JAVE Blue Crochet Bikini Bottom - M / Tie-side / Cheeky only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the MALA - JAVE full set for a refund? Kindest, Geelah

#2354991NA 1E16F22943228 / clarify RF items

Hi Meredith, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JAVE M Top & M / Tie-side / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 1E16F22943228 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2354991NA / 1E16F22943228

Dear Meredith, We are reaching out regarding your Refund request for order #2354991NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Denise xx

CLARIFICATION / INCORRECT SKUS RF 2354991NA 1E16F22943228 SD 13 Jul 2026 ADD 16 Jul 2026 WH 17 Jul 2026 7/16/2026 # N/A 1E16F22943228 MEREDITH SMITH NMAIALI TOP M 1 UPS1Z2E7R740356952708 348171 7/17/2026 7/16/2026 # N/A 1E16F22943228 MEREDITH SMITH NMAIALI BOT M 1 UPS1Z2E7R740356952708 348172 7/17/2026

Dear Meredith, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the list of items you've shipped and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel

Hi Meredith, Thank you for your message. We appreciate you letting us know about your return. We just wanted to confirm the details with you, as we may have misunderstood your previous message. You mentioned that you returned the blue swimsuit, but you also mentioned returning the MAIA - ALINA Pink Crochet Scoop Bikini Top and Bottom. Could you please confirm the exact style and sizes of the items you returned so we can update our records correctly and assist you further? Thank you for your help, and we look forward to your confirmation. Kindest, Geelah

Dear Meredith, Thank you for confirming your returned items. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Pearl

2354991NA 1E16F22943228 / FP - confirmed returned items