Re: ORDER #2357355NA

Dear Ava, We have received your Exchange Request #610B3D2940272. We are eager to assist but unfortunately, the style (VINCA - PANDA WHITE Top M) you have selected is not available. While VINCA - BLUE BLOSS CHECK Top M is available. We would like to offer 2 options; place a new order today to secure the style you have selected and or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2357355NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2357355NA 610B3D2940272 / clarify ex item oos VINPAN2TOPM 1 VINBLU2TOPM 38

Hi Ava, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We completely understand wanting to explore other options, especially when one of the styles you selected is no longer available. We're happy to help. Yes, you are welcome to return your original order and place a new order using the shipping waiver code we provided. This option allows you to secure the new styles and sizes you'd like right away, rather than waiting for stock availability through the exchange process. Simply: Use your shipping waiver code EXCHANGE-TRIANGL-24 at checkout (valid for one order). Place a new order for the items you'd like. Send us your new order number once it's been placed. We'll then provide you with the return instructions and return authorization details for your original order. Once your return is received and approved at our warehouse, we'll process a refund for the product value of your original order back to the payment method used for Order #2357355NA. We hope this option helps make the process a little easier and ensures you can secure the styles you love before they sell out. Please let us know once you've placed your new order, and we'll be happy to assist with the next steps. Kindest, Geelah

Dear Ava, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request for Order #2357355NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Geelah