Re: Order #2355538NA

Dear Kate, Thank you for getting in touch. We have received your Exchange Request #255D752938587. We are eager to assist, but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options: place a new order today to secure the style you have selected, or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in a full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2355538NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Gelou

Pending Approval: 2355538NA / 255D752938587 STAMEN2BBOTM 15 > AOOS

Hi Returns Team, Kate reached out via IG. Forwarding for your assistance, please. Thank you x > Hey. I’ve emailed you about my package multiple times please answer me as it is urgent Related ticket: https://triangl.gorgias.com/app/ticket/226739706

Hi Kate, Thank you for reaching out, and we're very sorry for the delay in getting back to you. We understand how frustrating this situation has been, especially after multiple attempts to contact us, and we sincerely apologize for the inconvenience. We also received your other email regarding this matter; however, to avoid any confusion and ensure everything is addressed in one place, we'll continue assisting you through this correspondence. Regarding the shipping code, we're sorry to hear that it did not work when you attempted to place your new order. Please try using the following code again: EXCHANGE-TRIANGL-24 If you continue to experience any issues, please let us know exactly what error message you receive at checkout, and we'll be happy to investigate further. If you'd prefer not to proceed with a new purchase, we can certainly assist you with returning your Pink Mende bikini instead and choose another style with the sizes you need. Once you've confirmed how you'd like to proceed, we'll provide the appropriate return instructions and next steps. We appreciate your patience and understand your concern regarding the value of your order. Rest assured, we're here to help resolve this for you as quickly as possible. We look forward to hearing from you. Kindest, Geelah

Pending Approval: 2355538NA / 255D752938587 STAMEN2BBOTM 20 > AOOS RT https://triangl.gorgias.com/app/ticket/226739706

Hi Kate, Thank you for getting back to us and sharing your new order. Your return for Order #2355538NA has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - MENDE Pink Scoop Bikini Top M :: Bottom S / Standard / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 255D752938587 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

RF & REP 2355538NA / 255D752938587 archived E5E46A2942514

Hi Kate, Thank you for reaching us through our Customer Care Department and providing us with your tracking details. We will keep an eye on your return and we will process your refund request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. Kindest, Denise xx

ONHOLD / RF 2355538NA 255D752938587 TN 0083011892683342

6/29/2026 #2355538NA N/A Kate Smith MAIMEN2TOPM 1 83011892683342 975 6/30/2026 6/29/2026 #2355538NA N/A Kate Smith STAMEN2BBOTS 1 83011892683342 976 6/30/2026