Re: Order #2369308NA confirmed

Hi Alicia, Thank you for reaching out. I completely understand wanting to check on your order, especially after placing a second one to correct the bottom size. I've reviewed your account and found the following orders: #2369308NA VINCA - BANC Blue Triangle Bikini Top - M BANC Blue Bikini Bottom - M / Tie-side / Cheeky #2370116NA VINCA - BANC Blue Triangle Bikini Top - M BANC Blue Bikini Bottom - S / Tie-side / Cheeky At this time, neither order has shipped yet. Please note that our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. Before we proceed, could you please let us know whether you'd like to keep both orders or cancel the first order (#2369308NA) with the Medium bottom size? To ensure we don't send the wrong items, we've temporarily placed both orders on hold until we hear back from you. Let us know how you'd like to proceed, and we'll be happy to help. Kindest, Trish x

Dear Alicia, Thank you for confirming, and you're very welcome! I'm glad we were able to catch this before the orders shipped. We’ve processed the cancellation of your order #2369308NA as requested, and a full refund has been issued to your original payment method. Your refund transaction ID is 24167181. Please allow 5–7 business days for the funds to appear in your account, depending on your card provider. Your second order, #2370116NA, will continue to be processed as normal. If you have any further questions, feel free to reach out anytime. We’ll be glad to assist. For follow-ups, please include all of your questions in one email so we can handle everything efficiently. Kindest, Trish