31,919 tickets1-100

Re: Order 2366344NA

Myrto Tsoumalakou 路 mirtotsoumalakou@gmail.com 路 Gorgias #227323497

closed
Opened
22 Jun 2026, 17:06
Closed
29 Jun 2026, 10:16
Assignee
Crystel - Returns Team
returnsreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-22 17:06:49路 email/email
    Hello I have just received my order via DHL today and I cannot close the upper part properly. Please see attached photos. Also as you can see there is also a very scratch. Could you please confirm that the product is not quality wise correct and send me a new one?
  2. AGENT2026-06-24 07:14:27路 email/helpdesk
    Hi Myrto, Thank you for those photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. Unfortunately, ESTE - POMEGRANATE Pink Scoop Bikini Top S++ is currently out of stock and no definite ETA of replenishment. You may choose an alternative style or item at the same price as your original order available on our website. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. Kindest, Joanna
  3. AGENT2026-06-24 07:14:33路 email/helpdeskINTERNAL
    2366344NA NON CX FA EX, within 14 days
  4. CUSTOMER2026-06-24 08:44:58路 email/email
    Hello, Thanks a lot for your kind reply. Please send me alternatively ESTE - POMEGRANATE Pink Scoop Bikini Top in M size. Awaiting your confirmation.
  5. AGENT2026-06-25 04:02:09路 email/helpdesk
    Dear Myrto, Thank you for getting back to us. I have filed a request to have your new ESTE - POMEGRANATE Pink Scoop Bikini Top M shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2366344NAEX If you have any questions, feel free to email us back. Kindest, Joanna
  6. AGENT2026-06-25 04:02:17路 email/helpdeskINTERNAL
    NON CX FA EX 2366344NA / 2366344NAEX PROCESSED: June 25, 2026 New Order: 2374079NA
  7. CUSTOMER2026-06-25 11:15:26路 email/email
    That's great, thank you very much.
  8. AGENT2026-06-29 10:16:07路 email/helpdesk
    Hi Myrto, You鈥檙e most welcome, and thank you for choosing TRIANGL! If there鈥檚 ever anything you need, don鈥檛 hesitate to reach out鈥攚e鈥檙e always happy to help. Kindest, Crystel
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