31,919 tickets1-100

Re: Order #2371845NA Damaged Clasp

Grace Morris 路 grace.b.morris@gmail.com 路 Gorgias #228000968

closed
Opened
26 Jun 2026, 16:28
Closed
4 Jul 2026, 04:27
Assignee
Joanna - Returns Team
returnsreturns_tier 2trianglchasing-no-replyvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-26 16:28:52路 email/email
    Hello, I received my Triangl bathing suit (Order #2371845NA - MALA BANC Blue Balconette Bikini Top Size M) in the mail today and when I opened it I noticed that the clasp was damaged. Is the appropriate next step to exchange the top for the same size and color in order to receive one that isn't damaged?
  2. AGENT2026-07-01 13:28:53路 email/helpdesk
    Dear Grace, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request for Order #2371845NA and I'm sorry to hear your bikini top arrived with a damaged clasp. As you reported the top to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Lynn
  3. AGENT2026-07-01 13:29:31路 email/helpdeskINTERNAL
    #2371845NA 610F9F2947715 / T2 CLARIFICATION
  4. CUSTOMER2026-07-01 14:09:34路 email/email
    Hello, Please see attached for the faulty clasp. As you can see, the clasp does not stay intact as the bar is loose. I have requested an exchange for a new top in a size medium and the same bottom but in a size small. Please let me know what the appropriate next steps are.
  5. AGENT2026-07-02 03:13:01路 email/helpdesk
    Dear Grace, Thank you for those photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. I have filed a request to have your new MALA - BANC Blue Balconette Bikini Top M and Bottom S / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item and matching bottoms, no need to send them back. Your RA number for the replacement is: 610F9F2947715 Kindest, Joanna
  6. AGENT2026-07-02 03:13:12路 email/helpdeskINTERNAL
    NON CX FA EX 2371845NA / 610F9F2947715 PROCESSED: July 2, 2026 New Order: 2380382NA
  7. CUSTOMER2026-07-02 12:03:57路 email/email
    Thank you so much! This is very much appreciated. Thanks, Grace
  8. AGENT2026-07-04 04:27:56路 email/helpdesk
    Hi Grace, You're most welcome! Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna
Replies are sent through Open Doors, so they stay on the customer record.