2,272 tickets1-100

Re: Received damaged product, Order #2358473NA, schale53@icloud.com, The top of the Vinca - Joly in Blue ...

Samantha Charlotte Hale · schale53@icloud.com · Gorgias #227995581

closed
Opened
26 Jun 2026, 15:50
Closed
6 Jul 2026, 01:20
Assignee
Nikka - Returns Team
CSAT
5/5
rt_ai assistedreturnsreturns_tier 2trianglai_answeredai_handoverai_processingchasing-no-replyvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-26 15:50:42· chat/gorgias_chat
    Received damaged product
  2. AI_AGENT2026-06-26 15:50:58· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-06-26 16:08:57· chat/helpdesk
    Hi, I’m Lery, and I’ll be helping you from here. :)
  4. AGENT2026-06-26 16:09:31· chat/helpdesk
    I am sorry to hear about what happened to your bikini. Can I have your order number and the email address used to create the order, please?
  5. CUSTOMER2026-06-26 16:11:31· chat/gorgias_chat
    Order #2358473NA, schale53@icloud.com
  6. AGENT2026-06-26 16:12:14· chat/helpdesk
    Thank you.
  7. AGENT2026-06-26 16:12:29· chat/helpdesk
    Can you provide more information about what happened to your bikini, please?
  8. CUSTOMER2026-06-26 16:14:02· chat/gorgias_chat
    The top of the Vinca - Joly in Blue Terry arrived with one of the string end stoppers detached, allowing the string to become undone through both knots and unthread the cups of the swimsuit
  9. AGENT2026-06-26 16:14:55· chat/helpdesk
    May I also ask if you can send us photos showing the issue with the bikini?
  10. CUSTOMER2026-06-26 16:17:14· chat/gorgias_chat
    sorry- I just realized that is actually the bottoms of the swimsuit not the top.
  11. AGENT2026-06-26 16:18:22· chat/helpdesk
    Oh sorry, can you resend the photo in jpeg format, please? I am afraid we are unable to open the file.
  12. CUSTOMER2026-06-26 16:20:31· chat/gorgias_chat
    does that format work?
  13. AGENT2026-06-26 16:22:23· chat/helpdesk
    Yes, thank you.
  14. AGENT2026-06-26 16:22:37· chat/helpdesk
    For this case, I will send your details and concern over to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.
  15. CUSTOMER2026-06-26 16:22:51· chat/gorgias_chat
    ok, thank you for your help :)
  16. AGENT2026-06-26 16:23:12· chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  17. CUSTOMER2026-06-26 16:23:57· chat/gorgias_chat
    No, that’s all! Have a nice day!
  18. AGENT2026-06-26 16:24:28· chat/helpdesk
    Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day too and take care. xx
  19. AGENT2026-06-26 16:24:43· chat/helpdeskINTERNAL
    2358473NA | schale53@icloud.com bikini issue photo in chat "The bottom of the Vinca - Joly in Blue Terry arrived with one of the string end stoppers detached, allowing the string to become undone through both knots and unthread the cups of the swimsuit"
  20. AGENT2026-07-02 02:37:02· email/helpdesk
    Dear Samantha, Thank you for reaching out to us. You have been referred to us by our Customer Care Department, and we're happy to assist you with your concern. We're sorry to hear that the string end stopper on your VINCA - JOLY Blue Terry Towelling Bikini Bottom arrived detached, causing the string to come undone. We take great pride in the quality of our products, and each item undergoes thorough quality checks before being dispatched. However, in the rare event that a faulty item is received, we're happy to replace it as quickly as possible. Could you kindly confirm if you would like us to send a replacement VINCA - JOLY Blue Terry Towelling Bikini Bottom in Size M / Tie-Side / Cheeky to the same shipping address used for your original order? Please also let us know if there are any changes to your preferred size. We look forward to hearing from you soon. Kindest, Denise xx
  21. AGENT2026-07-02 02:37:59· email/helpdeskINTERNAL
    2358473NA DOD June 18, 2026 INITIAL JUNE 26, 2026 https://prnt.sc/RXzSJKSE7nFH TIEJOLBBOTM 19
  22. CUSTOMER2026-07-03 23:30:09· email/email
    That would be amazing, thank you so much. If the Small is available I think that would fit better - if not then the Medium is perfect. The same shipping address as the original is great. Again, thank you for your quick response and helpfulness.
  23. AGENT2026-07-06 01:20:04· email/helpdesk
    Dear Samantha, Thank you for confirming! I have filed a request to have your new JOLY Blue Terry Towelling Bikini Bottom - S / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2358473NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka
  24. AGENT2026-07-06 01:20:41· email/helpdeskINTERNAL
    2358473NA / 2358473NAEX PROCESSED: 7/6/2026 NEW ORDER: 2383210NA
Replies are sent through Open Doors, so they stay on the customer record.