30,691 tickets1-100

Re: Received damaged product, Order #2358473NA, schale53@icloud.com, The top of the Vinca - Joly in Blue ...

Samantha Charlotte Hale 路 schale53@icloud.com 路 Gorgias #227995581

closed
Opened
26 Jun 2026, 15:50
Closed
6 Jul 2026, 01:20
Assignee
Nikka - Returns Team
CSAT
5/5
rt_ai assistedreturnsreturns_tier 2trianglai_answeredai_handoverai_processingchasing-no-replyvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-26 15:50:42路 chat/gorgias_chat
    Received damaged product
  2. AI_AGENT2026-06-26 15:50:58路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-06-26 16:08:57路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  4. AGENT2026-06-26 16:09:31路 chat/helpdesk
    I am sorry to hear about what happened to your bikini. Can I have your order number and the email address used to create the order, please?
  5. CUSTOMER2026-06-26 16:11:31路 chat/gorgias_chat
    Order #2358473NA, schale53@icloud.com
  6. AGENT2026-06-26 16:12:14路 chat/helpdesk
    Thank you.
  7. AGENT2026-06-26 16:12:29路 chat/helpdesk
    Can you provide more information about what happened to your bikini, please?
  8. CUSTOMER2026-06-26 16:14:02路 chat/gorgias_chat
    The top of the Vinca - Joly in Blue Terry arrived with one of the string end stoppers detached, allowing the string to become undone through both knots and unthread the cups of the swimsuit
  9. AGENT2026-06-26 16:14:55路 chat/helpdesk
    May I also ask if you can send us photos showing the issue with the bikini?
  10. CUSTOMER2026-06-26 16:17:14路 chat/gorgias_chat
    sorry- I just realized that is actually the bottoms of the swimsuit not the top.
  11. AGENT2026-06-26 16:18:22路 chat/helpdesk
    Oh sorry, can you resend the photo in jpeg format, please? I am afraid we are unable to open the file.
  12. CUSTOMER2026-06-26 16:20:31路 chat/gorgias_chat
    does that format work?
  13. AGENT2026-06-26 16:22:23路 chat/helpdesk
    Yes, thank you.
  14. AGENT2026-06-26 16:22:37路 chat/helpdesk
    For this case, I will send your details and concern over to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.
  15. CUSTOMER2026-06-26 16:22:51路 chat/gorgias_chat
    ok, thank you for your help :)
  16. AGENT2026-06-26 16:23:12路 chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  17. CUSTOMER2026-06-26 16:23:57路 chat/gorgias_chat
    No, that鈥檚 all! Have a nice day!
  18. AGENT2026-06-26 16:24:28路 chat/helpdesk
    Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day too and take care. xx
  19. AGENT2026-06-26 16:24:43路 chat/helpdeskINTERNAL
    2358473NA | schale53@icloud.com bikini issue photo in chat "The bottom of the Vinca - Joly in Blue Terry arrived with one of the string end stoppers detached, allowing the string to become undone through both knots and unthread the cups of the swimsuit"
  20. AGENT2026-07-02 02:37:02路 email/helpdesk
    Dear Samantha, Thank you for reaching out to us. You have been referred to us by our Customer Care Department, and we're happy to assist you with your concern. We're sorry to hear that the string end stopper on your VINCA - JOLY Blue Terry Towelling Bikini Bottom arrived detached, causing the string to come undone. We take great pride in the quality of our products, and each item undergoes thorough quality checks before being dispatched. However, in the rare event that a faulty item is received, we're happy to replace it as quickly as possible. Could you kindly confirm if you would like us to send a replacement VINCA - JOLY Blue Terry Towelling Bikini Bottom in Size M / Tie-Side / Cheeky to the same shipping address used for your original order? Please also let us know if there are any changes to your preferred size. We look forward to hearing from you soon. Kindest, Denise xx
  21. AGENT2026-07-02 02:37:59路 email/helpdeskINTERNAL
    2358473NA DOD June 18, 2026 INITIAL JUNE 26, 2026 https://prnt.sc/RXzSJKSE7nFH TIEJOLBBOTM 19
  22. CUSTOMER2026-07-03 23:30:09路 email/email
    That would be amazing, thank you so much. If the Small is available I think that would fit better - if not then the Medium is perfect. The same shipping address as the original is great. Again, thank you for your quick response and helpfulness.
  23. AGENT2026-07-06 01:20:04路 email/helpdesk
    Dear Samantha, Thank you for confirming! I have filed a request to have your new JOLY Blue Terry Towelling Bikini Bottom - S / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2358473NAEX If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help! Kindest, Nikka
  24. AGENT2026-07-06 01:20:41路 email/helpdeskINTERNAL
    2358473NA / 2358473NAEX PROCESSED: 7/6/2026 NEW ORDER: 2383210NA
Replies are sent through Open Doors, so they stay on the customer record.