CUSTOMER2026-06-08 18:20:03· chat/gorgias_chat
Speak to representative
AI_AGENT2026-06-08 18:20:15· chat/api
Hi Amy!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. The waiting time for a response here is about 1 minute.
AGENT2026-06-08 18:21:05· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-06-08 18:21:15· chat/helpdesk
How may I assist you?
CUSTOMER2026-06-08 18:21:15· chat/gorgias_chat
Hi, I wanted to follow up on my exchange request and check on the status of the replacement items.
I returned the original items some time ago and am still waiting for the exchange to be processed. The items I’m requesting are:
• SOFI - COOKIE Halter Bikini Set — Bottom / S / Cheeky
• VINCA - GARA Textured Triangle Bikini Set — Bottom / S / Cheeky
Could you please let me know if the exchange has been received and when I can expect the replacement items to be shipped?
Thank you for your help, and I look forward to hearing from you.
Amy Rogozinski
AGENT2026-06-08 18:22:13· chat/helpdesk
I'm sorry to hear that you haven't received an update for your returned items.
I will forward this to our Returns Team for a follow up.
May I ask for the following information, please?
Order number:
Email address:
RA number:
Courier used:
Tracking number:
Proof of postage (postage receipt):
AGENT2026-06-08 18:24:49· chat/helpdesk
I'm sorry, I just want to check up on you. Still online?
CUSTOMER2026-06-08 18:24:59· chat/gorgias_chat
Yes one moment
AGENT2026-06-08 18:25:14· chat/helpdesk
Sure.
CUSTOMER2026-06-08 18:26:01· chat/gorgias_chat
Now that you have the tracking numbers, send them everything:
Hi, thank you for your response.
My order numbers are #2332864NA and #2329879NA.
My email address is rogo04@icloud.com.
My RA numbers are:
* #A464462920472
* #609AC92920474
The returns were sent via USPS Ground Advantage on May 22, 2026. The tracking numbers are:
* 4209457823079434630109355144497212
* 4209457823079434630109355144497205
Both packages were addressed to:
TRIANGL RETURNS
C/O Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
I have attached the USPS shipping receipt showing the tracking numbers and shipment details.
Could you please confirm whether these returns have been received and provide an update on my exchange request for:
* SOFI - COOKIE Halter Bikini Set — Bottom / S / Cheeky
* VINCA - GARA Textured Triangle Bikini Set — Bottom / S / Cheeky
Thank you for your assistance. I look forward to your update.
AGENT2026-06-08 18:27:54· chat/helpdesk
Thanks for the information, Amy.
No worries, I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-06-08 18:28:33· chat/gorgias_chat
Okay
AGENT2026-06-08 18:29:08· chat/helpdesk
Would there be anything else I can assist you with today?
AGENT2026-06-08 18:31:33· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-06-08 18:31:48· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/222545318