Re: Triangl Order

Dear SYDNEY, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2351962NA shows your parcel as delivered on Monday, 6/08/2026 at 11:06 am and signed for by K.Warner. Please find the attached FedEx proof of delivery. Kindly check if the details are familiar and feel free to get back to us with any updates. https://www.fedex.com/fedextrack/?trknbr=528479668335 We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html. You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=528479668335&trkqual=2461196000~528479668335~FX&manageDelivery=disputeDeliveryGuest. If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Dear Sydney, Thank you for your reply, and I completely understand how concerning and frustrating this situation must be. As FedEx completed the delivery and obtained a signature at the address, they would be in the best position to investigate how the parcel was released and who accepted it. We would strongly recommend contacting your local FedEx office directly as soon as possible so they can review the driver’s records, GPS delivery information, and any additional delivery details available on their side. You can contact FedEx here: https://www.fedex.com/en-us/customer-support.html In the meantime, we also still recommend checking with neighbours, building management, concierge, or anyone who may have been nearby at the time of delivery in case the parcel was accepted on your behalf. We understand how upsetting this experience is and truly appreciate your patience. Kindest, Anna x

Dear Sydney, Thank you for getting back to us, and I'm so sorry to hear that you're still having trouble locating your parcel. I completely understand how frustrating and concerning this must be, especially as you've ordered from us many times before without any issues. Upon reviewing the information provided by FedEx, it appears that the GPS delivery location does not match your delivery address and instead points to a nearby property. Please find the delivery coordinates below: GPS COORDINATES OF DELIVERY 27°15'30.5"N, 82°30'16.9"W Google Maps Link: https://maps.app.goo.gl/pxik1sQxG8n5H5wo6 We recommend visiting or contacting the occupants of that property to see if your parcel was delivered there by mistake. As the proof of delivery also shows a signature from someone you do not recognize, there is a possibility that the package was accepted at that location. Please let us know if you are able to recover the parcel. We'll be happy to review the situation further and assist where we can. Thank you for your patience, and we look forward to your update. Kindest, Trish