31,919 tickets1-100

Re: Your Exchange request # B542B52912135: Approved

Katilyn Cavanaugh 路 kec080203@yahoo.com 路 Gorgias #224165632

closed
Opened
2 Jun 2026, 14:45
Closed
23 Jun 2026, 21:03
Assignee
Joan C. - Returns Team
Order
2373349
returnsreturns_clarificationreturns_follow-upreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-02 14:45:41路 email/email
    My items have been delivered but were delivered late due to a delay with USPS. Is it possible to still receive the exchange?
  2. AGENT2026-06-05 04:02:47路 email/helpdesk
    Dear Katilyn, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. We're sorry to hear that your package was delayed by USPS, and we completely understand your concern. We'd be happy to look into this for you. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Geelah
  3. AGENT2026-06-05 04:03:11路 email/helpdeskINTERNAL
    #2320651NA B542B52912135 / ex for bottom but received full set 6/1/2026 #2320651NA B542B52912135 KATILYN CAVANAUGH MICHUBABOTM 1 USPS9516411997186139016072 335874 6/3/2026 6/1/2026 #2320651NA B542B52912135 KATILYN CAVANAUGH MICHUBTOPM 1 USPS9516411997186139016072 335875 6/3/2026
  4. CUSTOMER2026-06-09 18:50:48路 email/email
    My exchange was approved for and so I sent back the: MICA - HUBE Green Terry Towelling Crop Bikini Set脳 1 Bottom / M / Normal And MICA - HUBE Green Terry Towelling Crop Bikini Set脳 1 Top / M / Normal My original order number was #2320651NA.
  5. AGENT2026-06-14 03:34:37路 email/helpdesk
    Hi Katilyn, Thank you for getting back to us and for confirming the items you returned. Upon reviewing your request, I can see that your exchange was originally submitted for the bottoms only. Please note, if you are requesting an exchange, you only need to return the specific piece you wish to exchange. As we have received both the top and bottom, could you please confirm which top size you would like to receive? Once we have this information, we'll be happy to proceed with processing your exchange request accordingly. We look forward to hearing from you soon! Kindest, Reena
  6. AGENT2026-06-14 03:34:40路 email/helpdeskINTERNAL
    2320651NA / B542B52912135 -cx confirmed returned full set
  7. AGENT2026-06-21 21:00:06路 email/helpdesk
    Dear Katilyn, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding the sizes you need for exchange and wanted to kindly remind you that we鈥檙e awaiting your response to proceed further. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joan
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