Hi there,
I was out of the country once this email was sent and just returned to the states yesterday. Is it possible to get this extended? I can send it out tomorrow!
Appreciate the help,
Shayda
AGENT2026-06-17 23:18:55路 email/helpdesk
Hi Shayda,
Thank you for your message and for letting us know about your situation.
We understand that you were out of the country and only recently returned. We appreciate you keeping us updated.
We're emailing regarding your refund request for Order #2338678NA, which was approved on 5/29/26.
As previously communicated by our team, once an RA number has been issued, the returned items must be received by TRIANGL within 14 days. Upon review, we can see that the items have not yet been shipped back and are now outside of the specified timeframe. However, we are willing to make an exception and proceed with your refund request.
Could you kindly provide us with a copy or screenshot of your postage receipt or proof of return once the items have been shipped? This will help us verify the shipment details and proceed accordingly.
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-06-17 23:19:30路 email/helpdeskINTERNAL
OTE RF 2338678NA 2FD1562926078 / Approved 5/29/2026
SM Approved extension
CUSTOMER2026-06-18 23:35:58路 email/email
Hi Denise,
Thank you for the help. Attached is prof of receipt for the return, which should arrive Tuesday.
Shayda
AGENT2026-06-22 10:58:27路 email/helpdesk
Hi Shayda,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Pearl