Re: Your TRIANGL Order #2353220NA | AWB 529135975676

Created this ticket from Undeliverable Shipments BULK email: ---> https://triangl.gorgias.com/app/ticket/226213622 Amy Schlussler Today at 9:48 PM Hi, I have tried contacting FedEx regarding this order but have received no help. I released my electronic signature, but they have not dropped the package off. Is it possible to change the shipping address to a different address? Or to not have a signature required? Thanks, Amy

Dear Amy, Thank you for getting back to us so quickly! I'm sorry to hear you've been having difficulty getting assistance from FedEx. I understand how frustrating it must be, especially after already providing your electronic signature authorization. For our customers' protection, our courier is instructed not to leave parcels unattended. We also require deliveries to be signed for. While FedEx may sometimes leave parcels in a secure location, depending on local guidelines, we generally don't recommend this option to minimize the risk of lost packages. That said, we can certainly submit a request to FedEx on your behalf to allow delivery without a signature. Please note that approval is subject to FedEx's local policies, and if the parcel is left without a signature, TRIANGL and FedEx are unable to take responsibility should it be lost or stolen. If you're comfortable proceeding with this request, please let us know where you would prefer the parcel to be left should delivery without a signature be approved (for example: front door, porch, reception, etc.), and I'll gladly help arrange this with FedEx on your behalf.

Dear Amy, Thanks so much for confirming! I've gone ahead and submitted the request to FedEx to allow delivery without a signature, with instructions to leave the parcel in your building's lobby. Please note that approval and final delivery placement are subject to FedEx’s local guidelines. Once the request has been processed, which typically takes 1–2 business days, the tracking should update with information regarding the next delivery attempt. In the meantime, I recommend keeping an eye on the tracking for the most up-to-date information. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Pls monitor FDX feedback and until delivered. Thanks! x #2353220NA | AWB 529135975676 Non- signature redelivery request " If it can be left in the lobby of my building that would be great. " Request #SFC37593374 created.

Dear Amy, You're most welcome! We are glad to be of help. :) In the meantime, if you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx

Pls monitor FDX feedback and until delivered. Thanks! x #2353220NA | AWB 529135975676 Non- signature redelivery request " If it can be left in the lobby of my building that would be great. " Request #SFC37593374 created.

Delivered Tuesday, 16/06/2026 at 10:46 Signed for by: Amy Schlussler