Hello,
I want to return one of the items of my order #2344053NA because it doesn't
fit.
I requested it through the website but since yesterday it says that it's
pending approval. I leave for a long trip tomorrow and I need to make the
return today otherwise I won't be able to do it before I leave.
Can you please confirm what are the next steps?
Thank you
AGENT2026-06-03 09:48:07· email/helpdesk
Dear Camila,
Thank you for confirming your return request. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
ELLI - LEMONADE Crochet Stripe Short S
(Send the Shorts in their original plastic packaging.)
Return Authorization (RA) Number: E9597E2930923
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (For customers located in EU member countries only):
Netherlands
TRIANGL RETURNS
Incheonweg 7
1437EK
Rozenburg
The Netherlands
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Lynn
AGENT2026-06-03 09:48:11· email/helpdeskINTERNAL
#2344053NA E9597E2930923
AGENT2026-06-14 04:45:20· email/helpdeskINTERNAL
2344053NA / E9597E2930923
6/9/2026 #2344053NA N/A CAMILA FINKELSTEIN ELLLEM2BOTS 1 CC084703037FR NO RA CODE 1630 6/10/2026
Replies are sent through Open Doors, so they stay on the customer record.