CUSTOMER2026-05-18 21:41:33· chat/gorgias_chat
Can I have a tracking number for my order
AI_AGENT2026-05-18 21:41:44· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Please log in so we can check your order and share the tracking number.
AI_AGENT2026-05-18 21:42:12· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-05-18 21:42:37· chat/api
Thanks for confirming, Abigail! Your order #2334439NA has been fulfilled. I can see a tracking number linked to it: #2334439NA. If you’d like to follow the delivery, you can check your order status here: [https://triangl.com/3121385/orders/0a48ff1d68360d0b09c9b4a10f4208ec/authenticate?key=76653612e180c0b64200c90562db4cdc](https://triangl.com/3121385/orders/0a48ff1d68360d0b09c9b4a10f4208ec/authenticate?key=76653612e180c0b64200c90562db4cdc)
CUSTOMER2026-05-18 21:43:28· chat/gorgias_chat
It just says on its way, I want a more updated status like a tracking number from the shipping company
AI_AGENT2026-05-18 21:43:38· chat/api
Hi there! Thanks for your message! I’m sorry to hear about this. I’ll pass this over to our team so they can help you directly, and they’ll join shortly. I can see you’re looking for a more detailed shipping update, and this needs a closer look. Please leave your email address as well. You can expect a reply in chat within 1 minute.
AGENT2026-05-18 21:44:01· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-05-18 21:44:21· chat/helpdesk
I'm sorry to hear that you haven't received an update yet. I will endorse this concern to our Orders Team to further assist you. May I know your order number and email address, please?
CUSTOMER2026-05-18 21:45:08· chat/gorgias_chat
Order number: 2334439NA email is: abbeymnetl10@gmail.com
AGENT2026-05-18 21:45:58· chat/helpdesk
Thank you, Abigail. Your concern has been forwarded to our Orders Team, and you should hear back within today.
CUSTOMER2026-05-18 21:46:12· chat/gorgias_chat
Thank you
AGENT2026-05-18 21:46:22· chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
AGENT2026-05-18 21:48:20· chat/helpdesk
I'm sorry, are you still there?
AGENT2026-05-18 21:50:11· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-05-18 21:50:18· chat/helpdeskINTERNAL
Hi Orders,
Concern - Order status
cx - Can I have a tracking number for my order
It just says on its way, I want a more updated status like a tracking number from the shipping company
Order number: 2334439NA email is: abbeymnetl10@gmail.com
Thanks.
AGENT2026-05-19 01:56:37· email/helpdesk
Dear Abigail,
We're pleased to inform you that your order #2334439NA has been shipped. Please find your tracking details below:
Order Number: #2334439NA
Tracking Number: 525701688410
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701688410&trkqual=2461176000~525701688410~FX
We’ve been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action:
“Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.”
"The recipient was unavailable. We may try again or the package may be sent to a nearby location to be picked up."
You can contact FedEx at 1800 10 463 3339 orhttps://www.fedex.com/en-us/customer-support.htmlto let them know your availability. You can also text them at 29372. You may use your tracking number 525701688410 as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
Kindest,
Bernadette x