CUSTOMER2026-05-12 21:37:23· chat/gorgias_chat
Should i do 2 or 3 different orders in order not to stuck on duties?
AI_AGENT2026-05-12 21:37:35· chat/api
Hi there! Thanks for your message. Billing and customs related questions need to be reviewed by our team to make sure everything is checked correctly. I’m going to connect you with one of our team members who can review this for you. Please hold on for a moment while I transfer the chat. If you'd like, you can leave your email address here, and in chat the expected wait time is about 1 minute.
AGENT2026-05-12 21:37:56· chat/helpdesk
Hi!
CUSTOMER2026-05-12 21:38:00· chat/gorgias_chat
Hii
AGENT2026-05-12 21:38:10· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-05-12 21:38:45· chat/gorgias_chat
Nice to meet u. I want to order 3 bikinis in Greece, but i am afraid they’ll be stuck on duties, should i do different orders?
AGENT2026-05-12 21:40:24· chat/helpdesk
I'm afraid it won't happen since duties and taxes are included at checkout.
AGENT2026-05-12 21:40:48· chat/helpdesk
You will not be charged any additional fees upon delivery, so there's no reason to be stuck.
CUSTOMER2026-05-12 21:41:10· chat/gorgias_chat
Is that for sure? No extra fees even though it’s 350€?
AGENT2026-05-12 21:41:20· chat/helpdesk
I can also forward your concern to our Orders Team for further checking. Would you like to proceed?
CUSTOMER2026-05-12 21:41:56· chat/gorgias_chat
Yeap
AGENT2026-05-12 21:42:25· chat/helpdesk
Sure. Can I have your name and email address, please?
CUSTOMER2026-05-12 21:42:42· chat/gorgias_chat
m.papageorgiousid@gmail.com
AGENT2026-05-12 21:42:53· chat/helpdesk
And your name, please?
CUSTOMER2026-05-12 21:43:06· chat/gorgias_chat
Maria Papageorgiou
AGENT2026-05-12 21:43:09· chat/helpdesk
Thank you!
AGENT2026-05-12 21:43:31· chat/helpdesk
I'll endorse this to our Orders Team, Maria. Kindly wait for an update via email within 24 hours.
CUSTOMER2026-05-12 21:44:02· chat/gorgias_chat
Ok
AGENT2026-05-12 21:44:22· chat/helpdesk
In the meantime, is there anything else I might be able to help you with today? :)
AGENT2026-05-12 21:46:27· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-05-12 21:49:09· chat/helpdesk
I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx
AGENT2026-05-12 21:50:54· chat/helpdeskINTERNAL
Hi Orders, for your assistance, please. Thank you. xx
Maria Papageorgiou / m.papageorgiousid@gmail.com / duties inq / "I want to order 3 bikinis in Greece, but i am afraid they’ll be stuck on duties, should i do different orders? Is that for sure? No extra fees even though it’s 350€?"
AGENT2026-05-13 01:18:54· email/helpdesk
Dear Maria,
Thank you for reaching out to us.
For Greece, our current policy is that duties and taxes should be calculated at checkout. There should be no additional import charges upon delivery. To learn more about Duties and Taxes, please visit our DUTIES & TAXES FAQS page at https://triangl.com/pages/faqs?tab=duties.
These charges are determined by your local customs authority and can vary depending on the order value, items, and destination. While you may not have been charged on previous orders, customs regulations and thresholds can change over time, which may be why you're seeing this now.
Thank you for understanding.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Bernadette x