3,451 tickets1-100

Conversation with Customer #521095829

Unknown · Gorgias #221998735

closed
Opened
19 May 2026, 18:02
Closed
19 May 2026, 18:20
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-19 18:02:43· chat/gorgias_chat
    hi
  2. CUSTOMER2026-05-19 18:03:12· chat/gorgias_chat
    can I exchange a bikini top for larger size
  3. AI_AGENT2026-05-19 18:03:34· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. How can we help you today?
  4. CUSTOMER2026-05-19 18:03:47· chat/gorgias_chat
    can I exchange a bikini top for larger size
  5. AI_AGENT2026-05-19 18:03:56· chat/api
    Thanks for reaching out to TRIANGL Support. Yes, if it’s a size or fit exchange, you can exchange just the bikini top and do not need to return the full set. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Once your return is received and processed, we’ll send out your replacement item, and there’s no additional shipping charge for the exchanged piece. Happy to help with sizing or choosing the right fit if needed 💛
  6. AI_AGENT2026-05-19 18:04:15· chat/api
    Yes, if it’s a size or fit exchange, you can return just the bikini top for a larger size. You do not need to return the full set. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Once your return is received and processed, we’ll send out your replacement item, and there’s no additional shipping charge for the exchanged piece. Happy to help with sizing or choosing the right fit if needed 💛
  7. CUSTOMER2026-05-19 18:04:23· chat/gorgias_chat
    ok, and if I need to exchange both?
  8. AI_AGENT2026-05-19 18:04:36· chat/api
    Thanks for reaching out to TRIANGL Support. For exchanges, you’re welcome to return both pieces if needed. If it’s the same style and just a different size or fit, you can return one piece or the full set, whatever works best for you. If you’d like to change to a different style or color, the full set would need to be returned. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Happy to help with sizing or choosing the right fit if needed 💛
  9. CUSTOMER2026-05-19 18:05:03· chat/gorgias_chat
    thanks, question then re: fit of this bikini bottom
  10. AI_AGENT2026-05-19 18:05:17· chat/api
    Thanks for reaching out to TRIANGL Support. Could you share your waist and hip measurements, or your usual clothing size? That’ll help us give the best fit advice for the bikini bottom.
  11. CUSTOMER2026-05-19 18:05:41· chat/gorgias_chat
    well, I see it's a cheeky one. is there another style
  12. CUSTOMER2026-05-19 18:05:55· chat/gorgias_chat
    that would cover more? this size is a bit small in front and back
  13. AI_AGENT2026-05-19 18:05:55· chat/api
    Yes, if you’d like more coverage, the best alternative is a Normal Fit bottom. TRIANGL doesn’t currently offer a true full coverage bikini bottom, but our Normal Fit bottoms provide the most coverage in the current range. They sit at a mid-rise and offer more back coverage than Cheeky or Cheekiest fits. Some current styles that offer Normal Fit bottoms are MICA, MAIA and some VINCA sets. If you share the style you’re looking at, we can guide you on the closest option with the most coverage.
  14. AI_AGENT2026-05-19 18:06:09· chat/api
    Thanks for reaching out to TRIANGL Support. Yes, a Normal Fit bottom would cover more at the back than a Cheeky or Cheekiest fit. Just so you know, all bottoms have the same front coverage. The difference is in the back: Normal = full coverage Cheeky = about 5 cm less coverage Cheekiest = about 13 cm less coverage If this size feels a bit small in both the front and back, sizing up may also help. Our bottoms have a firm swimwear fit and are generally true to size. You can check the full size guide here: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide) If you’d like, share your usual size or your waist and hip measurements and we can help guide you on the best fit 💛
  15. CUSTOMER2026-05-19 18:09:08· chat/gorgias_chat
    thank you!
  16. AI_AGENT2026-05-19 18:09:16· chat/api
    You’re very welcome! I’m glad I could help 😊
Replies are sent through Open Doors, so they stay on the customer record.