3,451 tickets1-100

Conversation with Edvige Centore

Edvige Centore · loredanasada@gmail.com · Gorgias #222794965

closed
Opened
25 May 2026, 07:53
Closed
3 Jun 2026, 12:09
Assignee
Crystel - Returns Team
Order
2333241
retreturnsreturns_fp on-holdtrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-25 07:53:01· chat/gorgias_chat
    Tell me why I have to pay the return?
  2. AI_AGENT2026-05-25 07:53:13· chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here, and they'll get back to you if needed. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-05-25 07:53:35· chat/helpdesk
    Hi!
  4. AGENT2026-05-25 07:53:40· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  5. CUSTOMER2026-05-25 07:53:51· chat/gorgias_chat
    hello
  6. AGENT2026-05-25 07:54:01· chat/helpdesk
    I'm afraid, we do not offer free returns/exchanges.
  7. CUSTOMER2026-05-25 07:54:22· chat/gorgias_chat
    Why did I request a return and have to pay 30 euros?
  8. AGENT2026-05-25 07:54:43· chat/helpdesk
    That is stated in our Returns Policy. https://triangl.com/a/returns
  9. CUSTOMER2026-05-25 07:54:49· chat/gorgias_chat
    It’s very crazy
  10. AGENT2026-05-25 07:55:04· chat/helpdesk
    Also, you can choose the cheapest shipping company near you.
  11. CUSTOMER2026-05-25 07:57:13· chat/gorgias_chat
    I paid 30 euros for your mistake
  12. AGENT2026-05-25 07:57:33· chat/helpdesk
    Sorry to know that, Edvige.
  13. AGENT2026-05-25 07:57:53· chat/helpdesk
    May I have your order number and return request number, please?
  14. CUSTOMER2026-05-25 07:58:20· chat/gorgias_chat
    I ordered a size and you sent me the wrong one
  15. AGENT2026-05-25 07:58:43· chat/helpdesk
    May I know the size you ordered?
  16. CUSTOMER2026-05-25 07:59:14· chat/gorgias_chat
    Return Authorization (RA) Number: #66B2CB2919751
  17. AGENT2026-05-25 08:00:07· chat/helpdesk
    Okay. Could you please let me know the size you ordered?
  18. CUSTOMER2026-05-25 08:00:45· chat/gorgias_chat
    and you sent me size L
  19. AGENT2026-05-25 08:01:23· chat/helpdesk
    Can you send me a photo showing the size you received, please?
  20. AGENT2026-05-25 08:01:31· chat/helpdesk
    photo of your bikini top*
  21. CUSTOMER2026-05-25 08:03:19· chat/gorgias_chat
    I sent my pack
  22. CUSTOMER2026-05-25 08:03:24· chat/gorgias_chat
    do you understand?
  23. CUSTOMER2026-05-25 08:03:35· chat/gorgias_chat
    I don’t have any photos
  24. AGENT2026-05-25 08:04:01· chat/helpdesk
    Did you already send your bikini back to us?
  25. CUSTOMER2026-05-25 08:04:26· chat/gorgias_chat
    yes, about one hour
  26. CUSTOMER2026-05-25 08:04:47· chat/gorgias_chat
    ago
  27. CUSTOMER2026-05-25 08:05:13· chat/gorgias_chat
    There’s the code on the pack and you can verify the size wrong
  28. AGENT2026-05-25 08:05:19· chat/helpdesk
    Alright. Do you have a copy of your postage receipt?
  29. CUSTOMER2026-05-25 08:07:01· chat/gorgias_chat
    yes
  30. CUSTOMER2026-05-25 08:07:07· chat/gorgias_chat
    I’ll send you
  31. CUSTOMER2026-05-25 08:07:10· chat/gorgias_chat
    one minute
  32. AGENT2026-05-25 08:07:34· chat/helpdesk
    Thanks, Edvige
  33. AGENT2026-05-25 08:08:28· chat/helpdesk
    Please send the postage receipt from the shipping company you used to send the bikini back to us.
  34. AGENT2026-05-25 08:10:49· chat/helpdesk
    Just checking if you're still there?
  35. CUSTOMER2026-05-25 08:11:44· chat/gorgias_chat
    yes
  36. CUSTOMER2026-05-25 08:11:49· chat/gorgias_chat
    i m here
  37. CUSTOMER2026-05-25 08:11:52· chat/gorgias_chat
    one minute
  38. AGENT2026-05-25 08:13:39· chat/helpdesk
    Got it. Thank you.
  39. AGENT2026-05-25 08:13:48· chat/helpdesk
    Let me escalate your concern to our Return Team.
  40. AGENT2026-05-25 08:13:55· chat/helpdesk
    Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
  41. AGENT2026-05-25 08:15:30· chat/helpdesk
    Before I escalate this, can I help you with anything else?
  42. AGENT2026-05-25 08:17:21· chat/helpdesk
    Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
  43. CUSTOMER2026-05-25 08:18:47· chat/gorgias_chat
    no
  44. AGENT2026-05-25 08:18:51· email/helpdeskINTERNAL
    For your assistance, Returns Team! Thank you very much! x 66B2CB2919751 I paid 30 euros for your mistake. Tell me why I have to pay the return? I ordered a size and you sent me the wrong one POP: https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/775f1dd9-39a3-4d21-8e9f-15d7405a4345-IMG_1911-fe3a31b5-e41f-4022-8fd2-fdbf03b131e5.png
  45. CUSTOMER2026-05-25 08:19:02· chat/gorgias_chat
    I wanted my money, this situation is crazy
  46. CUSTOMER2026-05-25 08:19:17· chat/gorgias_chat
    I want
  47. AGENT2026-05-25 09:29:15· email/helpdesk
    Dear Edvige, Thank you for sending your return and providing the proof of postage—we truly appreciate you getting that over to us! Your concern has been forwarded to us from the live chat, and I'm happy to clarify this for you. Please note that we do not provide return shipping labels or cover the cost of returns. Since the package is already on its way and we missed the chance to check the sizing together beforehand, rest assured that as soon as your package reaches our warehouse, we’ll get your bikini set refund processed promptly. Feel free to check in with us if you'd like an update on its status along the way. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re always here to help! Kindest, Crystel
  48. AGENT2026-05-25 09:29:49· email/helpdeskINTERNAL
    #2333241NA 66B2CB2919751 TN 4407066 (not yet trackable) / POP: https://prnt.sc/pU4nM6USzxxS SD 5/25/2026
  49. AGENT2026-06-03 12:09:03· email/helpdeskINTERNAL
    #2333241NA / 66B2CB2919751 5/28/2026 #2333241NA #66B2CB2919751 EDVIGE CENTORE MAIDORCBOTL 1 1Z4V18W16836642871 1420 5/29/2026 5/28/2026 #2333241NA #66B2CB2919751 EDVIGE CENTORE MAIDORTOPM 1 1Z4V18W16836642871 1421 5/29/2026
Replies are sent through Open Doors, so they stay on the customer record.