30,691 tickets1-100

Conversation with Edvige Centore

Edvige Centore 路 loredanasada@gmail.com 路 Gorgias #222794965

closed
Opened
25 May 2026, 07:53
Closed
3 Jun 2026, 12:09
Assignee
Crystel - Returns Team
Order
2333241
retreturnsreturns_fp on-holdtrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-25 07:53:01路 chat/gorgias_chat
    Tell me why I have to pay the return?
  2. AI_AGENT2026-05-25 07:53:13路 chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here, and they'll get back to you if needed. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-05-25 07:53:35路 chat/helpdesk
    Hi!
  4. AGENT2026-05-25 07:53:40路 chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I鈥檒l be assisting you from here on!
  5. CUSTOMER2026-05-25 07:53:51路 chat/gorgias_chat
    hello
  6. AGENT2026-05-25 07:54:01路 chat/helpdesk
    I'm afraid, we do not offer free returns/exchanges.
  7. CUSTOMER2026-05-25 07:54:22路 chat/gorgias_chat
    Why did I request a return and have to pay 30 euros?
  8. AGENT2026-05-25 07:54:43路 chat/helpdesk
    That is stated in our Returns Policy. https://triangl.com/a/returns
  9. CUSTOMER2026-05-25 07:54:49路 chat/gorgias_chat
    It鈥檚 very crazy
  10. AGENT2026-05-25 07:55:04路 chat/helpdesk
    Also, you can choose the cheapest shipping company near you.
  11. CUSTOMER2026-05-25 07:57:13路 chat/gorgias_chat
    I paid 30 euros for your mistake
  12. AGENT2026-05-25 07:57:33路 chat/helpdesk
    Sorry to know that, Edvige.
  13. AGENT2026-05-25 07:57:53路 chat/helpdesk
    May I have your order number and return request number, please?
  14. CUSTOMER2026-05-25 07:58:20路 chat/gorgias_chat
    I ordered a size and you sent me the wrong one
  15. AGENT2026-05-25 07:58:43路 chat/helpdesk
    May I know the size you ordered?
  16. CUSTOMER2026-05-25 07:59:14路 chat/gorgias_chat
    Return Authorization (RA) Number: #66B2CB2919751
  17. AGENT2026-05-25 08:00:07路 chat/helpdesk
    Okay. Could you please let me know the size you ordered?
  18. CUSTOMER2026-05-25 08:00:45路 chat/gorgias_chat
    and you sent me size L
  19. AGENT2026-05-25 08:01:23路 chat/helpdesk
    Can you send me a photo showing the size you received, please?
  20. AGENT2026-05-25 08:01:31路 chat/helpdesk
    photo of your bikini top*
  21. CUSTOMER2026-05-25 08:03:19路 chat/gorgias_chat
    I sent my pack
  22. CUSTOMER2026-05-25 08:03:24路 chat/gorgias_chat
    do you understand?
  23. CUSTOMER2026-05-25 08:03:35路 chat/gorgias_chat
    I don鈥檛 have any photos
  24. AGENT2026-05-25 08:04:01路 chat/helpdesk
    Did you already send your bikini back to us?
  25. CUSTOMER2026-05-25 08:04:26路 chat/gorgias_chat
    yes, about one hour
  26. CUSTOMER2026-05-25 08:04:47路 chat/gorgias_chat
    ago
  27. CUSTOMER2026-05-25 08:05:13路 chat/gorgias_chat
    There鈥檚 the code on the pack and you can verify the size wrong
  28. AGENT2026-05-25 08:05:19路 chat/helpdesk
    Alright. Do you have a copy of your postage receipt?
  29. CUSTOMER2026-05-25 08:07:01路 chat/gorgias_chat
    yes
  30. CUSTOMER2026-05-25 08:07:07路 chat/gorgias_chat
    I鈥檒l send you
  31. CUSTOMER2026-05-25 08:07:10路 chat/gorgias_chat
    one minute
  32. AGENT2026-05-25 08:07:34路 chat/helpdesk
    Thanks, Edvige
  33. AGENT2026-05-25 08:08:28路 chat/helpdesk
    Please send the postage receipt from the shipping company you used to send the bikini back to us.
  34. AGENT2026-05-25 08:10:49路 chat/helpdesk
    Just checking if you're still there?
  35. CUSTOMER2026-05-25 08:11:44路 chat/gorgias_chat
    yes
  36. CUSTOMER2026-05-25 08:11:49路 chat/gorgias_chat
    i m here
  37. CUSTOMER2026-05-25 08:11:52路 chat/gorgias_chat
    one minute
  38. AGENT2026-05-25 08:13:39路 chat/helpdesk
    Got it. Thank you.
  39. AGENT2026-05-25 08:13:48路 chat/helpdesk
    Let me escalate your concern to our Return Team.
  40. AGENT2026-05-25 08:13:55路 chat/helpdesk
    Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
  41. AGENT2026-05-25 08:15:30路 chat/helpdesk
    Before I escalate this, can I help you with anything else?
  42. AGENT2026-05-25 08:17:21路 chat/helpdesk
    Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
  43. CUSTOMER2026-05-25 08:18:47路 chat/gorgias_chat
    no
  44. AGENT2026-05-25 08:18:51路 email/helpdeskINTERNAL
    For your assistance, Returns Team! Thank you very much! x 66B2CB2919751 I paid 30 euros for your mistake. Tell me why I have to pay the return? I ordered a size and you sent me the wrong one POP: https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/775f1dd9-39a3-4d21-8e9f-15d7405a4345-IMG_1911-fe3a31b5-e41f-4022-8fd2-fdbf03b131e5.png
  45. CUSTOMER2026-05-25 08:19:02路 chat/gorgias_chat
    I wanted my money, this situation is crazy
  46. CUSTOMER2026-05-25 08:19:17路 chat/gorgias_chat
    I want
  47. AGENT2026-05-25 09:29:15路 email/helpdesk
    Dear Edvige, Thank you for sending your return and providing the proof of postage鈥攚e truly appreciate you getting that over to us! Your concern has been forwarded to us from the live chat, and I'm happy to clarify this for you. Please note that we do not provide return shipping labels or cover the cost of returns. Since the package is already on its way and we missed the chance to check the sizing together beforehand, rest assured that as soon as your package reaches our warehouse, we鈥檒l get your bikini set refund processed promptly. Feel free to check in with us if you'd like an update on its status along the way. If you need any further assistance in the meantime, don鈥檛 hesitate to reach out鈥攚e鈥檙e always here to help! Kindest, Crystel
  48. AGENT2026-05-25 09:29:49路 email/helpdeskINTERNAL
    #2333241NA 66B2CB2919751 TN 4407066 (not yet trackable) / POP: https://prnt.sc/pU4nM6USzxxS SD 5/25/2026
  49. AGENT2026-06-03 12:09:03路 email/helpdeskINTERNAL
    #2333241NA / 66B2CB2919751 5/28/2026 #2333241NA #66B2CB2919751 EDVIGE CENTORE MAIDORCBOTL 1 1Z4V18W16836642871 1420 5/29/2026 5/28/2026 #2333241NA #66B2CB2919751 EDVIGE CENTORE MAIDORTOPM 1 1Z4V18W16836642871 1421 5/29/2026
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