4,798 tickets1-100

Conversation with valmarcum2010@gmail.com

Unknown · valmarcum2010@gmail.com · Gorgias #222036388

closed
Opened
20 May 2026, 03:11
Closed
20 May 2026, 11:22
Assignee
Katrina - Orders
ordor_email addressorderstrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-20 03:11:21· chat/gorgias_chat
    Hey I put the wrong email for my order #MVQTTTMAI can I change it
  2. AI_AGENT2026-05-20 03:11:29· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. I’ll pass this over to our team so they can help you directly, and they’ll join shortly. Please leave your email address here, and they’ll be with you in about 1 minute.
  3. AGENT2026-05-20 03:12:13· chat/helpdesk
    Hi!
  4. AGENT2026-05-20 03:12:20· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  5. AGENT2026-05-20 03:12:25· chat/helpdesk
    Thanks for your recent order.
  6. CUSTOMER2026-05-20 03:12:28· chat/gorgias_chat
    Hey Jenna!
  7. CUSTOMER2026-05-20 03:12:32· chat/gorgias_chat
    jenina
  8. AGENT2026-05-20 03:12:36· chat/helpdesk
    May I have your name and shipping address on the order?
  9. CUSTOMER2026-05-20 03:12:55· chat/gorgias_chat
    Val Marcum 30 Shadow Lawn Drive 35209
  10. CUSTOMER2026-05-20 03:13:16· chat/gorgias_chat
    Birmingham Alabama
  11. CUSTOMER2026-05-20 03:13:44· chat/gorgias_chat
    hello?
  12. AGENT2026-05-20 03:13:50· chat/helpdesk
    Thanks, Val!
  13. CUSTOMER2026-05-20 03:13:59· chat/gorgias_chat
    Can you change my email?
  14. CUSTOMER2026-05-20 03:14:09· chat/gorgias_chat
    to valmarcum2010@gmail.com?
  15. CUSTOMER2026-05-20 03:14:22· chat/gorgias_chat
    i accidentally put the wrong one
  16. CUSTOMER2026-05-20 03:14:47· chat/gorgias_chat
    hello?
  17. AGENT2026-05-20 03:14:49· chat/helpdesk
    I understand. Hang on, and I'll just look for your order.
  18. CUSTOMER2026-05-20 03:14:57· chat/gorgias_chat
    okay thank you
  19. AGENT2026-05-20 03:15:19· chat/helpdesk
    I appreciate the wait.
  20. AGENT2026-05-20 03:15:41· chat/helpdesk
    I will escalate your request to our Orders Team -they're the ones who make changes once the order is placed.
  21. AGENT2026-05-20 03:15:50· chat/helpdesk
    Please wait up to 24 hours for their confirmation email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
  22. CUSTOMER2026-05-20 03:16:12· chat/gorgias_chat
    Okay thank you!
  23. AGENT2026-05-20 03:16:48· chat/helpdesk
    You're welcome!️ Is there anything else I might be able to help you with today?
  24. CUSTOMER2026-05-20 03:17:23· chat/gorgias_chat
    that’s all so it should be changed with no problem but I used the right number
  25. CUSTOMER2026-05-20 03:17:30· chat/gorgias_chat
    so will I receive messages?
  26. AGENT2026-05-20 03:17:50· chat/helpdesk
    Yes, please wait up to 24 hours for their email.
  27. CUSTOMER2026-05-20 03:17:57· chat/gorgias_chat
    okay thank you
  28. AGENT2026-05-20 03:17:59· chat/helpdesk
    If you're all set, I will close our chat now! If you need help with anything, please chat with us again anytime! Have a good one! x
  29. CUSTOMER2026-05-20 03:18:08· chat/gorgias_chat
    thank you u too
  30. AGENT2026-05-20 03:19:04· email/helpdeskINTERNAL
    For your assistance, Orders Team! Thank you very much! x Hey I put the wrong email for my order #MVQTTTMAI (#2339834NA) can I change it. Can you change my email to valmarcum2010@gmail.com? Val Marcum
  31. CUSTOMER2026-05-20 03:22:53· chat/gorgias_chat
    so I should be okay either way like the email doesn’t mess up my order but if I have the address and number right im okay?
  32. CUSTOMER2026-05-20 03:23:15· chat/gorgias_chat
    because vmarcum2010@gmail.com isn’t my email
  33. AGENT2026-05-20 11:22:15· email/helpdesk
    Dear Val, Thank you for your recent purchase. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. To answer your concern, your order will still be perfectly okay as long as the shipping address and phone number are correct. The incorrect email would only affect where the confirmation and tracking updates are sent. We’ve updated your email address from vmarcum2010@gmail.com to valmarcum2010@gmail.com and re-sent your Order Confirmation to the updated address. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. May you have a great day ahead! Kindest, Katrina x
Replies are sent through Open Doors, so they stay on the customer record.